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1. Parties: Identification of the service provider and service recipient with complete legal names and addresses
2. Background: Context of the agreement and brief description of the parties' intention to enter into a service arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including specific deliverables and standards
5. Term and Duration: Period of the agreement, including start date and duration
6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and payment methods
7. Rights and Obligations: Detailed responsibilities and obligations of both service provider and recipient
8. Performance Standards: Quality standards, KPIs, and service levels to be maintained
9. Confidentiality: Obligations regarding confidential information and trade secrets
10. Intellectual Property: Ownership and rights to intellectual property created or used during service provision
11. Termination: Grounds for termination, notice requirements, and consequences of termination
12. Dispute Resolution: Process for resolving disputes, including jurisdiction and applicable law
13. Force Majeure: Provisions for unforeseen circumstances preventing performance
14. Notices: Method and addresses for formal communications between parties
15. Governing Law: Specification of Indonesian law as governing law and relevant jurisdiction
1. Insurance: Insurance requirements when services involve significant risks or regulatory requirements
2. Data Protection: Required when services involve processing of personal or sensitive data
3. Anti-Corruption: Important for high-value contracts or when dealing with government-linked entities
4. Service Level Agreement (SLA): Needed for technical or continuous services with specific performance metrics
5. Subcontracting: Include when service provider may need to engage subcontractors
6. Change Control: Required for long-term or complex services where scope may need adjustment
7. Personnel Requirements: Include when specific qualifications or security clearances are required
8. Compliance with Laws: Detailed compliance obligations for regulated industries or specific sectors
9. Business Continuity: Important for critical services or long-term arrangements
10. Exit Management: Required for complex services requiring transition upon termination
1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods
4. Schedule 4 - Personnel: Key personnel, qualifications, and roles if specific individuals are critical
5. Schedule 5 - Equipment and Materials: List of equipment or materials to be provided by either party
6. Schedule 6 - Locations: Service locations and facility requirements if applicable
7. Schedule 7 - Required Insurances: Specific insurance types and coverage amounts
8. Appendix A - Form of Reports: Templates for required service reports and documentation
9. Appendix B - Contact Details: List of key contacts and escalation procedures
10. Appendix C - Change Request Form: Standard form for requesting and documenting changes to services
Information Technology
Professional Services
Consulting
Manufacturing
Construction
Healthcare
Education
Transportation and Logistics
Telecommunications
Financial Services
Hospitality
Energy and Resources
Retail and Consumer
Media and Entertainment
Agriculture and Farming
Legal
Procurement
Operations
Commercial
Compliance
Business Development
Finance
Risk Management
Project Management
Human Resources
Corporate Affairs
Sales
Customer Service
Quality Assurance
Legal Counsel
Contract Manager
Procurement Manager
Business Development Manager
Operations Director
Commercial Manager
Compliance Officer
Project Manager
Account Manager
Chief Executive Officer
Chief Financial Officer
Legal Director
Risk Manager
Human Resources Director
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