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1. Non-Compete: Restrictions on working with competing clients - used when VA has access to sensitive business information

2. Performance Metrics: Specific KPIs and performance standards - used for more structured service arrangements

3. Training and Onboarding: Process for initial training and system access - used for complex service arrangements

4. Substitute VA Provisions: Terms for providing substitute VA services - used when backup coverage is required

5. Insurance Requirements: Professional liability insurance obligations - used for high-value or high-risk services

6. Dispute Resolution: Detailed arbitration or mediation procedures - used for high-value contracts

7. Service Credits: Compensation for service level failures - used in SLA-driven arrangements

1. Schedule 1 - Service Description: Detailed breakdown of specific tasks, responsibilities, and deliverables

2. Schedule 2 - Fee Schedule: Detailed pricing, payment terms, and any variable rate structures

3. Schedule 3 - Service Levels: Specific performance metrics, response times, and quality standards

4. Schedule 4 - Data Processing Agreement: Detailed terms for handling personal and sensitive data

5. Schedule 5 - Authorized Systems and Access: List of systems, tools, and access levels granted to the VA

6. Appendix A - Communication Protocols: Detailed procedures for routine and emergency communications

7. Appendix B - Confidentiality Agreement: Detailed non-disclosure terms and confidentiality requirements