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1. Business Continuity and Disaster Recovery: Include when services are critical to business operations or involve significant technical infrastructure

2. Data Protection and Privacy: Required when services involve processing personal or sensitive data

3. Intellectual Property Rights: Include when services involve creation or use of intellectual property

4. Transition Services: Necessary when complex service transition or exit arrangements are required

5. Security Requirements: Include for services involving sensitive information or systems access

6. Environmental Compliance: Required for services with environmental impact or sustainability requirements

7. Insurance Requirements: Include when services involve significant risks requiring specific insurance coverage

8. Force Majeure: Optional but recommended for long-term service arrangements

1. Schedule 1 - Detailed Service Descriptions: Comprehensive technical specifications for each service level

2. Schedule 2 - Service Level Agreements (SLAs): Detailed performance metrics, measurement methods, and penalties for each service level

3. Schedule 3 - Pricing and Payment Structure: Detailed pricing models, payment terms, and financial penalties/incentives

4. Schedule 4 - Governance Procedures: Detailed procedures for service management, escalation, and reporting

5. Schedule 5 - Personnel and Key Contacts: List of key personnel, roles, and responsibilities at each service level

6. Schedule 6 - Technical Requirements: Specific technical standards, systems, and infrastructure requirements

7. Schedule 7 - Transition Plan: Detailed implementation and transition procedures

8. Appendix A - Performance Report Templates: Standard templates for service level reporting and monitoring

9. Appendix B - Escalation Matrix: Detailed escalation procedures and contact information

10. Appendix C - Compliance Certificates: Required regulatory and compliance certifications