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1. Change Management: Procedures for requesting and implementing changes to the service, used when the service is complex or likely to require frequent modifications

2. Disaster Recovery: Specific disaster recovery procedures and requirements, included when the client requires detailed recovery plans

3. Data Processing Agreement: Detailed terms for handling personal data, required when the service involves processing personal data

4. Service Credits: Structure for service credits or financial penalties for missing SLAs, included when specific performance incentives are required

5. Insurance Requirements: Specific insurance coverage requirements, included for high-value or high-risk implementations

6. Third-Party Integration: Terms governing integration with other security systems or services, needed when the firewall must interact with other security solutions

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the firewall solution, including hardware and software components

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level metrics, measurement methods, and reporting formats

3. Schedule 3 - Security Protocols: Detailed security protocols, including access controls and incident response procedures

4. Schedule 4 - Support Procedures: Detailed support procedures, escalation matrix, and contact information

5. Schedule 5 - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

6. Schedule 6 - Performance Reports: Templates and formats for regular performance reporting

7. Appendix A - Compliance Checklist: Checklist of compliance requirements with Saudi Arabian regulations

8. Appendix B - Incident Response Plan: Detailed procedures for responding to security incidents and breaches