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1. Additional Services: Details of optional additional services such as DDoS protection or advanced threat prevention

2. Disaster Recovery: Specific procedures for disaster recovery scenarios, used when customer requires enhanced business continuity measures

3. Compliance Requirements: Specific regulatory compliance requirements, included when customer operates in regulated industries

4. Data Processing Agreement: Detailed data processing terms, required when personal data processing is involved

5. Multi-Site Services: Special provisions for multi-location firewall services, used when customer has multiple sites

6. Custom Reporting: Specific reporting requirements beyond standard reports, included when customer needs specialized monitoring

7. Training and Knowledge Transfer: Provisions for training customer personnel, included when knowledge transfer is required

1. Schedule A - Technical Specifications: Detailed technical specifications of the firewall solution, including hardware/software specifications

2. Schedule B - Service Level Metrics: Detailed breakdown of all service level metrics, calculation methods, and penalties

3. Schedule C - Pricing and Fee Structure: Detailed pricing information, including base fees and additional service costs

4. Schedule D - Support Procedures: Detailed support procedures, contact information, and escalation matrices

5. Schedule E - Change Request Template: Standard templates and procedures for requesting changes to firewall rules or configuration

6. Schedule F - Incident Response Procedures: Detailed procedures for different types of security incidents and response protocols

7. Schedule G - Reporting Templates: Standard report formats and templates for regular service reporting

8. Appendix 1 - Initial Firewall Configuration: Baseline firewall configuration and rule set at service commencement

9. Appendix 2 - Compliance Certificates: Copies of relevant compliance certificates and attestations