The Database Service Level Agreement is essential for organizations requiring professional database hosting and management services in Saudi Arabia. This agreement is particularly relevant when establishing or formalizing relationships between database service providers and organizations needing reliable, secure database services. It addresses critical elements including performance metrics, availability guarantees, security measures, and compliance with Saudi Arabian regulations including the Cloud Computing Regulatory Framework and Personal Data Protection Law. The agreement is structured to ensure clarity in service delivery expectations, technical specifications, and operational procedures while maintaining compliance with Islamic law principles. It's commonly used when outsourcing database management, implementing cloud-based database solutions, or establishing dedicated database hosting arrangements.
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1. Parties: Identification of the service provider and customer, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical terms, service levels, and other key concepts used throughout the agreement
4. Service Description: Detailed description of the database services, including scope, functionality, and technical specifications
5. Service Levels: Specific performance metrics, availability commitments, and response times
6. Data Protection and Security: Obligations regarding data security, privacy, and compliance with Saudi data protection laws
7. Customer Obligations: Customer responsibilities, including access management, data input, and cooperation requirements
8. Provider Obligations: Provider commitments, including service delivery, maintenance, and support
9. Monitoring and Reporting: Procedures for monitoring service levels and generating performance reports
10. Fees and Payment: Pricing structure, payment terms, and invoicing procedures
11. Term and Termination: Duration of agreement, renewal terms, and termination rights
12. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation
13. Force Majeure: Events excusing performance and related procedures
14. Confidentiality: Protection of confidential information and trade secrets
15. Governing Law and Jurisdiction: Application of Saudi law and dispute resolution procedures
1. Disaster Recovery: Detailed disaster recovery procedures and business continuity arrangements, required for critical database services
2. Data Migration: Procedures for initial data migration and exit migration, needed when transitioning from/to other providers
3. Change Management: Procedures for implementing changes to services or specifications, recommended for complex implementations
4. Audit Rights: Customer rights to audit service provider's compliance and security measures, important for regulated industries
5. Sub-processing: Terms governing use of sub-processors, required if provider uses third-party services
6. Insurance: Specific insurance requirements, recommended for high-value or critical services
7. Anti-bribery and Corruption: Compliance with anti-corruption laws, recommended for government or high-value contracts
1. Service Level Specifications: Detailed technical specifications of service levels, measurement methods, and calculations
2. Fee Schedule: Detailed pricing, including base fees, variable charges, and any additional services
3. Technical Requirements: Specific technical requirements, including supported platforms, protocols, and configurations
4. Security Standards: Detailed security requirements, protocols, and compliance standards
5. Support Services: Description of support levels, escalation procedures, and contact details
6. Data Processing Agreement: Detailed terms for data processing in compliance with Saudi data protection laws
7. Business Continuity Plan: Detailed procedures for business continuity and disaster recovery
8. Exit Plan: Procedures and requirements for service termination and transition
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Healthcare
Government Services
Telecommunications
Retail
Manufacturing
Technology
Education
Energy
Professional Services
E-commerce
Insurance
Relevant Teams
Legal
Information Technology
Information Security
Procurement
Compliance
Risk Management
Operations
Infrastructure
Data Management
Service Management
Contract Administration
Relevant Roles
Chief Technology Officer
IT Director
Database Administrator
Information Security Manager
Procurement Manager
Legal Counsel
Compliance Officer
Technical Operations Manager
Infrastructure Manager
Data Protection Officer
Service Delivery Manager
Contract Manager
Risk Manager
Chief Information Officer
IT Service Manager
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