¶¶Òõ¶ÌÊÓƵ

All Countries
Procurement
Database Service Level Agreement

Database Service Level Agreement Template for New Zealand

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Database Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Database Service Level Agreement

"I need a Database Service Level Agreement for a healthcare provider in New Zealand, ensuring 99.99% uptime and compliance with health data protection regulations, with service commencement from March 1, 2025."

Celebrated by
Collaborations with
Investors
Document background
The Database Service Level Agreement is essential for organizations requiring reliable and performant database services in New Zealand. This document is typically used when establishing a formal relationship between a database service provider and a customer who needs guaranteed service levels for their database operations. The agreement addresses critical aspects such as uptime guarantees, performance metrics, data security, backup procedures, and support services, while ensuring compliance with New Zealand legislation including the Privacy Act 2020 and the Contract and Commercial Law Act 2017. It's particularly important for businesses that rely on database services for their critical operations and need clear, enforceable service commitments and remedies for service failures.
Suggested Sections

1. Parties: Identifies the service provider and customer, including their legal names, addresses, and company registration details

2. Background: Outlines the context of the agreement, including the purpose of the database services and the general intent of the parties

3. Definitions: Defines key terms used throughout the agreement, including technical terminology specific to database services

4. Service Description: Detailed description of the database services, including hosting, maintenance, backup, and recovery services

5. Service Level Commitments: Specifies performance metrics, availability targets, response times, and maintenance windows

6. Support Services: Details the support levels, response times, escalation procedures, and support contact methods

7. Security Requirements: Outlines security measures, data protection protocols, and compliance requirements

8. Data Management: Covers data ownership, backup procedures, retention policies, and data recovery processes

9. Fees and Payment: Details the pricing structure, payment terms, and any variable costs based on usage

10. Term and Termination: Specifies the agreement duration, renewal terms, and termination conditions

11. Service Credits: Defines the compensation mechanism for service level failures

12. Limitations of Liability: Sets out liability caps and exclusions for both parties

13. General Provisions: Standard legal clauses including governing law, dispute resolution, and force majeure

Optional Sections

1. Disaster Recovery: Detailed disaster recovery procedures and commitments, recommended for critical database services

2. Data Migration: Procedures for importing and exporting data, important when data migration services are required

3. Multi-tenant Services: Additional terms for shared database environments, needed when the service involves multiple customers sharing infrastructure

4. Compliance Requirements: Specific regulatory compliance commitments, necessary for regulated industries

5. Professional Services: Terms for additional consulting or custom development services, if offered

6. Geographic Restrictions: Specifications for data location and transfer restrictions, important for data sovereignty requirements

Suggested Schedules

1. Technical Specifications: Detailed technical specifications of the database service, including hardware and software requirements

2. Service Level Metrics: Detailed breakdown of performance metrics, measurement methods, and reporting procedures

3. Security Standards: Comprehensive security protocols, certifications, and compliance standards

4. Support Procedures: Detailed support processes, including incident classification and escalation procedures

5. Pricing Schedule: Detailed pricing information, including any variable costs and calculation methods

6. Data Processing Agreement: Specific terms for personal data processing in compliance with privacy laws

7. Business Continuity Plan: Detailed procedures for ensuring service continuity during disruptions

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions








































Clauses



































Relevant Industries

Technology

Financial Services

Healthcare

Government

E-commerce

Telecommunications

Education

Professional Services

Manufacturing

Insurance

Relevant Teams

Legal

Information Technology

Information Security

Procurement

Operations

Risk and Compliance

Infrastructure

Database Administration

Service Delivery

Technical Support

Data Protection

Relevant Roles

Chief Technology Officer

IT Director

Database Administrator

System Architect

Procurement Manager

Legal Counsel

Information Security Officer

Cloud Infrastructure Manager

Data Protection Officer

Service Delivery Manager

Operations Manager

Technical Account Manager

Compliance Officer

Risk Manager

Industries





Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Tier 3 SLA

New Zealand-compliant Tier 3 Service Level Agreement template for defining and managing non-critical business support services.

find out more

SLA Itil

New Zealand-compliant ITIL-based Service Level Agreement defining IT service delivery terms and performance metrics.

find out more

Sla (Healthcare)

A New Zealand-compliant Service Level Agreement for healthcare services, defining performance standards and operational requirements while ensuring regulatory compliance.

find out more

SLA Uptime

A New Zealand-governed Service Level Agreement defining system availability commitments, measurement methods, and remedies for service interruptions.

find out more

SLA Policy

A New Zealand-compliant Service Level Agreement Policy defining service standards, performance metrics, and obligations between service providers and customers.

find out more

SLA Planning

A New Zealand-compliant Service Level Agreement Planning document that establishes service delivery standards, performance metrics, and management framework between contracting parties.

find out more

Simple SLA

A New Zealand law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Service Level Agreement Telecommunications

A New Zealand-governed agreement defining telecommunications service levels, performance standards, and operational requirements between service providers and customers.

find out more

Server Level Agreement

A New Zealand-compliant contract defining service levels, performance standards, and remedies between service providers and customers.

find out more

Sales SLA

New Zealand-compliant Service Level Agreement template for sales services, establishing performance metrics and service standards under NZ law.

find out more

Response SLA

A New Zealand-compliant Service Level Agreement defining response time commitments and incident management procedures for service delivery.

find out more

Outsourcing SLA

New Zealand-compliant Outsourcing Service Level Agreement template defining service delivery terms, performance standards, and operational requirements.

find out more

Normal SLA

A New Zealand-governed agreement defining service delivery standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Cleaning Service Level Agreement

New Zealand-compliant agreement defining terms, conditions, and standards for professional cleaning services.

find out more

99.999 SLA

New Zealand-compliant Service Level Agreement template for 99.999% uptime commitment services, including comprehensive service levels, measurements, and remedies.

find out more

Vendor Service Level Agreement

A New Zealand-governed agreement defining service levels, performance metrics, and accountability standards between a service provider and customer.

find out more

SLA Document

A New Zealand-compliant Service Level Agreement defining service standards, performance metrics, and obligations between service provider and customer.

find out more

SLA Database

A New Zealand-compliant Service Level Agreement for database services, establishing performance metrics and service standards under NZ law.

find out more

Latency SLA

A New Zealand-compliant Service Level Agreement establishing latency performance targets, measurement methods, and remedies for digital services.

find out more

Service Level Agreement Graphic Design

A New Zealand-compliant service level agreement specifying terms, conditions, and performance standards for graphic design services.

find out more

Security Level Agreement

A New Zealand-compliant agreement defining security standards, metrics, and responsibilities between service providers and clients, aligned with local privacy and cybersecurity laws.

find out more

Availability SLA

A New Zealand-governed agreement defining guaranteed service availability levels, metrics, and remedies between service providers and customers.

find out more

Service Level Agreement Between Two Companies

A New Zealand law-governed agreement defining service standards and performance metrics between two companies, establishing clear service delivery expectations and accountability measures.

find out more

Experience Level Agreement

A New Zealand-governed agreement establishing user experience metrics and standards for service delivery, focusing on end-user satisfaction measurement and improvement.

find out more

Service Level Agreement For It Support

New Zealand-compliant IT Support Service Level Agreement template defining service standards and mutual obligations between provider and client.

find out more

SLA Supplier Agreement

A New Zealand-governed agreement defining service levels, performance metrics, and obligations between service providers and customers.

find out more

Msp Service Level Agreement

A New Zealand-governed agreement defining service levels and terms between a Managed Service Provider and client for IT services delivery.

find out more

Library Service Level Agreement

New Zealand-compliant service level agreement template for library services, establishing service standards and operational framework.

find out more

Internal Service Level Agreement Between Departments

A New Zealand-governed Internal Service Level Agreement that formalizes service delivery arrangements between departments within an organization.

find out more

Dynamic SLA

A New Zealand-compliant Dynamic Service Level Agreement establishing adaptable service performance standards with built-in adjustment mechanisms.

find out more

Customer Service Service Level Agreement

A New Zealand-compliant agreement defining measurable customer service standards, performance metrics, and remedies between service provider and client.

find out more

SLA Agreement

A New Zealand-compliant Service Level Agreement defining service standards, performance metrics, and accountability between service provider and customer.

find out more

Service Licence Agreement

A New Zealand-governed agreement establishing terms for licensing services from a provider to a customer, including usage rights, service levels, and compliance requirements.

find out more

Organisational Level Agreement

A New Zealand-compliant internal service agreement template defining service relationships between organizational departments.

find out more

Marketing Service Level Agreement

A New Zealand-governed agreement defining performance standards and deliverables for marketing services, aligned with local commercial and privacy laws.

find out more

SLA Api

New Zealand-governed API Service Level Agreement defining performance metrics, service commitments, and technical specifications for API service provision.

find out more

Insurance SLA

A New Zealand-compliant Service Level Agreement defining performance standards and operational requirements for insurance service delivery.

find out more

Service Level Agreement Web Development

A New Zealand-governed agreement defining service levels and performance metrics for web development services, including technical requirements and support obligations.

find out more

Service Level Agreement For Security Services

A New Zealand-compliant agreement establishing performance standards and operational requirements for security services provision.

find out more

Service Level Agreement For Website Maintenance

A New Zealand-governed agreement establishing terms and service levels for professional website maintenance services, including performance metrics and responsibilities.

find out more

Delivery Service Level Agreement

New Zealand-governed agreement establishing performance standards and requirements for delivery services, including service levels, metrics, and compliance mechanisms.

find out more

SLA Supplier

New Zealand-governed Service Level Agreement defining service standards, metrics, and obligations between supplier and customer.

find out more

Network Service Level Agreement

A New Zealand-governed agreement defining service levels and obligations between a network service provider and customer, including performance metrics and remedies.

find out more

Internet SLA

A New Zealand-compliant agreement defining internet service performance standards, support levels, and remedies between an ISP and customer.

find out more

Help Desk Service Level Agreement

A New Zealand-compliant service level agreement for help desk support services, defining performance metrics and mutual obligations between provider and client.

find out more

Multi Level Service Agreement

New Zealand-compliant multi-tiered service agreement template for managing complex service relationships with differentiated service levels and performance standards.

find out more

Government Service Level Agreement

A New Zealand public sector agreement defining service levels and performance standards between government entities and service providers, governed by NZ public sector legislation.

find out more

Recruiting Service Level Agreement

A New Zealand-compliant agreement establishing terms, conditions, and service levels between a recruitment agency and client company for professional recruitment services.

find out more

HR Service Level Agreement

New Zealand-compliant HR Service Level Agreement template defining HR service delivery standards and performance metrics between service provider and client.

find out more

Call Center Service Level Agreement

New Zealand-compliant service level agreement template for call center operations, establishing performance metrics and operational requirements under local law.

find out more

Service Level Agreement Accounting

A New Zealand-governed Service Level Agreement for professional accounting services, defining service standards and mutual obligations between accounting service providers and their clients.

find out more

SaaS Service Level Agreement

A New Zealand-governed agreement defining service levels and performance standards for SaaS services, including support obligations and compliance requirements.

find out more

Maintenance Service Level Agreement

A New Zealand-governed agreement establishing maintenance service terms, performance standards, and obligations between service providers and clients.

find out more

Outsourcing Service Level Agreement

A New Zealand-governed agreement defining outsourced service delivery terms, performance standards, and operational requirements between service provider and customer.

find out more

Response Time Service Level Agreement

A New Zealand-governed agreement defining guaranteed response times for service delivery, including performance standards, measurement methods, and remedies for non-compliance.

find out more

Logistics Service Level Agreement

A New Zealand-governed agreement establishing performance standards and operational terms for logistics services, aligned with local transportation and commercial laws.

find out more

Cloud Service Level Agreement

A New Zealand-governed agreement defining cloud service performance standards, availability commitments, and compliance requirements.

find out more

Backup Service Level Agreement

A New Zealand-governed agreement defining terms, conditions, and performance standards for organizational backup services, including service levels, security protocols, and compliance requirements.

find out more

Data Center Service Level Agreement

A New Zealand-governed Service Level Agreement specifying terms, conditions, and performance metrics for data center services, incorporating local regulatory requirements.

find out more

Service Level Agreement 99.9 Uptime

New Zealand-compliant Service Level Agreement template for 99.9% uptime guarantee services, incorporating local legislative requirements and comprehensive service metrics.

find out more

Master Service Level Agreement

A New Zealand-governed framework agreement establishing terms, conditions, and service levels for ongoing service delivery relationships.

find out more

Procurement Service Level Agreement

A New Zealand-governed agreement establishing service levels and performance standards for procurement services between a provider and customer organization.

find out more

Service Level Agreement For Software Development

A New Zealand-governed agreement defining service levels and performance metrics for software development services, including delivery, maintenance, and quality standards.

find out more

Service Level Agreement Reporting

A New Zealand-compliant agreement outlining the requirements and procedures for service level performance reporting and monitoring.

find out more

Database Service Level Agreement

A New Zealand-governed agreement defining database service levels, performance metrics, and operational commitments between a service provider and customer.

find out more

Operational Level Agreement

A New Zealand-compliant internal agreement defining service delivery standards and operational procedures between departments within an organization.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.