The Booking Cancellation Letter is a crucial document used in Singapore's business environment to formally communicate the termination of a booking arrangement. This document is essential when either party needs to cancel a confirmed reservation or booking, ensuring compliance with Singapore's Consumer Protection (Fair Trading) Act and relevant contract laws. The letter should clearly state the booking details, reason for cancellation, effective date, and any financial implications such as refunds or cancellation charges. It serves as both a legal record and a professional courtesy, helping to maintain clear communication between parties and mitigate potential disputes.
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1. Recipient Details: Full name, address, and reference numbers of the booking
2. Booking Reference: Clear identification of the booking being cancelled including booking date, service details, and reference numbers
3. Cancellation Statement: Clear and unambiguous statement of cancellation with effective date
4. Reason for Cancellation: Brief explanation of the grounds for cancellation
5. Refund Information: Details of any applicable refunds or charges, including payment method and timeline
1. Alternative Options: Suggested alternatives or rebooking options, included when maintaining customer relationship is priority
2. Force Majeure Reference: Reference to force majeure circumstances, included when cancellation is due to circumstances beyond control
3. Compensation Details: Details of any additional compensation being offered beyond standard refund
1. Original Booking Confirmation: Copy of the original booking details and terms
2. Refund Calculation Schedule: Detailed breakdown of refund calculation including any applicable cancellation charges
3. Supporting Documentation: Any relevant evidence or documentation supporting the cancellation reason
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