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1. Data Protection and Privacy: Required when services involve processing personal or sensitive data, ensuring compliance with Saudi data protection regulations

2. Disaster Recovery: Necessary for critical services requiring business continuity planning and disaster recovery procedures

3. Security Requirements: Essential for services involving IT systems, sensitive data, or access to customer infrastructure

4. Change Management: Include when services may require significant modifications during the contract term

5. Training and Knowledge Transfer: Relevant when service delivery includes training customer staff or knowledge sharing

6. Compliance with Shariah Law: Specific section needed when financial services or interest-bearing transactions are involved

7. Localization Requirements: Required when services must comply with Saudi Arabia's localization policies

8. Intellectual Property Rights: Necessary when services involve creation or use of intellectual property

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered under the agreement

2. Schedule 2 - Service Level Metrics: Comprehensive list of KPIs, measurement methodologies, and target values

3. Schedule 3 - Price Schedule: Detailed pricing structure, rates, and calculation methods for all services

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation matrices

5. Schedule 5 - Report Templates: Standard formats for performance reports and service level measurements

6. Schedule 6 - Technical Requirements: Specific technical requirements, including hardware, software, and infrastructure specifications

7. Appendix A - Service Credit Calculations: Detailed formulas and examples for calculating service credits and penalties

8. Appendix B - Approved Subcontractors: List of approved third-party service providers or subcontractors if applicable