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1. Transition Services: Details of service transition arrangements, used when taking over from another provider or for complex service implementations

2. Disaster Recovery: Specific disaster recovery procedures and requirements, essential for critical services

3. Intellectual Property Rights: Detailed IP provisions, necessary when custom development or specific proprietary solutions are involved

4. Staff and Subcontractors: Requirements for service delivery personnel and subcontractor management, important for larger service arrangements

5. Insurance: Specific insurance requirements, recommended for high-value or high-risk services

6. Change Management: Procedures for managing service changes, important for complex or long-term arrangements

7. Business Continuity: Business continuity requirements, essential for critical business services

8. Compliance with Islamic Law: Specific provisions ensuring Sharia compliance, necessary for certain financial arrangements or when explicitly required

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service offered

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and targets for each service level

3. Schedule 3 - Pricing and Payment Terms: Detailed fee structure, rates, and payment calculations

4. Schedule 4 - Technical Requirements: Specific technical requirements and standards for service delivery

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Report Formats: Templates and specifications for required service reports

7. Schedule 7 - Escalation Procedures: Detailed procedures for issue escalation and emergency responses

8. Schedule 8 - Contact Details: Key contacts and communication protocols for both parties

9. Appendix A - Service Request Procedures: Procedures and forms for requesting services or changes

10. Appendix B - Acceptance Testing: Procedures and criteria for service acceptance testing