Call Monitoring Evaluation Form

Call Monitoring Evaluation Form for Saudi Arabia

Call Monitoring Evaluation Form Template for Saudi Arabia

A standardized evaluation form designed for monitoring and assessing call center agent performance in compliance with Saudi Arabian regulations. The document incorporates key assessment criteria including customer service quality, compliance with local laws and regulations, adherence to Islamic business principles, and technical competency measures. It enables systematic evaluation of call handling skills while ensuring alignment with Saudi Labor Law requirements and data protection standards, providing a comprehensive framework for employee performance assessment in call center environments.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Generate a Bespoke Document

1. Select your governing law:

2. Enter your key requirements:

3. Create your document to edit, review or download

Download a Standard Template

Get our Saudi Arabia-compliant Call Monitoring Evaluation Form

4.6 / 5

4.8 / 5

Alternatively: Run an advanced review of an existing
Call Monitoring Evaluation Form

Let ��Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Call Monitoring Evaluation Form?

The Call Monitoring Evaluation Form serves as a critical quality assurance tool for organizations operating customer service centers in Saudi Arabia. It is specifically designed to evaluate customer service interactions while ensuring compliance with Saudi labor laws, CITC regulations, and data protection requirements. The form is typically used by quality assurance specialists and team leaders to assess call center agents' performance across multiple dimensions, including technical knowledge, communication skills, and regulatory compliance. This document includes comprehensive evaluation criteria, scoring mechanisms, and feedback sections, enabling organizations to maintain consistent service standards while supporting employee development in accordance with local regulatory frameworks.

What sections should be included in a Call Monitoring Evaluation Form?

1. Evaluator Information: Section for recording evaluator name, ID, department, and date of evaluation

2. Agent Information: Details of the agent being evaluated including name, ID, team/department, and call date/time

3. Call Information: Basic call details including customer ID (if applicable), call duration, call type/purpose

4. Opening Protocol Assessment: Evaluation of greeting, identity verification, and initial customer interaction

5. Communication Skills: Assessment of language proficiency, tone, clarity, and professional communication

6. Technical Knowledge: Evaluation of product/service knowledge and accuracy of information provided

7. Problem-Solving Skills: Assessment of issue identification, solution provision, and handling of customer queries

8. Compliance Adherence: Evaluation of adherence to regulatory requirements, disclaimers, and required disclosures

9. Call Handling Efficiency: Assessment of call management, pace, and appropriate use of hold/transfer procedures

10. Closing Protocol: Evaluation of call wrap-up, summary, and farewell procedures

11. Overall Score: Final scoring calculation and performance rating

What sections are optional to include in a Call Monitoring Evaluation Form?

1. Customer Satisfaction Indicators: Optional section for noting customer feedback or satisfaction cues, used when customer satisfaction is a key performance metric

2. System Navigation Assessment: Optional evaluation of agent's proficiency with systems and tools, used for technical support or complex service calls

3. Language Proficiency Details: Optional detailed assessment of language skills, used for multilingual service centers

4. Sales Performance: Optional section for evaluating sales techniques and outcomes, used for sales-focused calls

5. Cultural Sensitivity: Optional assessment of cultural awareness and appropriate handling, used for international call centers

What schedules should be included in a Call Monitoring Evaluation Form?

1. Scoring Guide: Detailed explanation of scoring criteria and rating system

2. Performance Standards: Specific standards and benchmarks for each evaluation criterion

3. Compliance Checklist: List of mandatory regulatory requirements and compliance points

4. Feedback Template: Structured template for providing detailed feedback to agents

5. Improvement Action Plan: Template for documenting required improvements and development actions

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Cost

Free to use

Relevant legal definitions

Clauses

Relevant Industries

Telecommunications

Banking and Financial Services

Healthcare

Retail

Travel and Tourism

Insurance

E-commerce

Utilities

Government Services

Technology Support Services

Relevant Teams

Quality Assurance

Customer Service

Operations

Human Resources

Training and Development

Compliance

Performance Management

Customer Experience

Call Center Operations

Relevant Roles

Quality Assurance Specialist

Call Center Manager

Customer Service Team Leader

Training Coordinator

Performance Management Specialist

Contact Center Supervisor

Quality Control Analyst

Customer Experience Manager

Operations Manager

Compliance Officer

Human Resources Manager

Find the exact document you need

No matches found.

Training Feedback Form

A Saudi Arabia-compliant Training Feedback Form for collecting and evaluating participant responses to training programs.

��������Ƶ

How Cambridge United Uses ��������Ƶ to Speed Up Player Signings and Slash Legal Costs

Generate a Bespoke Document

Download a Standard Template

What is a Call Monitoring Evaluation Form?

What sections should be included in a Call Monitoring Evaluation Form?

What sections are optional to include in a Call Monitoring Evaluation Form?

What schedules should be included in a Call Monitoring Evaluation Form?

Authors

Alex Denne

Jurisdiction

Publisher

Document Type

Sector

Cost

Find the exact document you need

Training Feedback Form

CEO Evaluation Form

Appraisal Form For IT Employees

Medical Office Employee Evaluation Form

Presentation Evaluation Form For Students

Simple Appraisal Form

Vendor Evaluation Form

Personal Trainer Evaluation Form

Teacher Evaluation Form Word Document

Teacher Assessment Form For Students

Team Feedback Form

Employee Self Evaluation Form

Waiter Performance Evaluation Form

Webinar Evaluation Form

Manager Appraisal Form

Feedback Form For Employee Performance

Simple Performance Evaluation Form

Supplier Evaluation Form

Employee Evaluation Form

Annual Performance Evaluation Form

Training Evaluation Form For Employees

Trainer Performance Evaluation Form

Teacher Evaluation Form Doc

Self Assessment Form

Self Analysis Form

Proposal Evaluation Form

Promotion Assessment Form

Performance Appraisal Letter

Learner Evaluation Form

Food Tasting Form

Executive Evaluation Form

Feedback Form For Online Classes

Classroom Evaluation Form

Annual Review Form

Appraisal Form

Appraisal Feedback Form

Performance Evaluation Sheet For Employees

Training Course Evaluation Form

Designer Evaluation Form

�ұ�Ծ���’s Security Promise

Your documents are private:

Your documents are protected:

Organizational security:

Use Cases

Generate Legal Docs Free

��Ƶ

How Cambridge United Uses ��Ƶ to Speed Up Player Signings and Slash Legal Costs

�ұ�Ծ��’s Security Promise