The Server Evaluation Form serves as an essential tool for maintaining service standards and professional development in Philippine service establishments. This document is typically used for regular performance reviews (quarterly, bi-annual, or annual) of service staff, providing a standardized method for assessing employee performance against established criteria. The form ensures compliance with Philippine labor laws, including Presidential Decree No. 442 (Labor Code) and DOLE guidelines, while incorporating industry-specific service standards. It includes comprehensive evaluation criteria, performance metrics, and feedback mechanisms, enabling organizations to maintain service quality, identify training needs, and make informed decisions about employee development and advancement. The document is designed to be adaptable across various service-oriented establishments while maintaining core evaluation principles and legal compliance.
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1. Employee Information: Basic details of the server being evaluated, including name, employee ID, department, and evaluation period
2. Performance Criteria: Core evaluation metrics including customer service, technical skills, teamwork, and adherence to standards
3. Rating Scale: Clear explanation of the scoring system (e.g., 1-5 scale) with detailed descriptions for each rating level
4. Core Competencies Assessment: Evaluation of fundamental service skills, knowledge, and abilities required for the position
5. Behavioral Assessment: Evaluation of workplace conduct, professionalism, and interpersonal skills
6. Productivity Metrics: Quantitative measurements of performance such as sales figures, customer feedback scores, or service speed
7. Overall Rating: Summary of all evaluation components and final performance score
8. Comments and Feedback: Section for detailed observations, recommendations, and improvement areas
9. Acknowledgment: Signatures of evaluator, employee, and relevant supervisors confirming review of the evaluation
1. Safety and Hygiene Compliance: Additional section for evaluating adherence to health and safety protocols, particularly relevant for food service establishments
2. Language Proficiency: For establishments serving international clientele, assessment of communication skills in required languages
3. Specialized Skills: Evaluation of specific skills relevant to the particular service environment (e.g., wine knowledge for fine dining)
4. Training Completion Record: Documentation of completed training programs and certifications during the evaluation period
5. Customer Feedback Summary: Compilation of customer reviews and feedback specific to the employee
6. Sales Performance: Detailed analysis of sales metrics and upselling success, relevant for establishments where sales are part of server duties
1. Schedule A: Scoring Rubric: Detailed guidelines for scoring each performance criterion with specific examples
2. Schedule B: Performance Standards: Comprehensive list of expected service standards and behaviors
3. Schedule C: Improvement Plan Template: Template for developing action plans for areas needing improvement
4. Appendix 1: Customer Feedback Forms: Sample of customer feedback forms used in the evaluation
5. Appendix 2: Performance Metrics Calculations: Formulas and methods used for calculating quantitative performance scores
6. Appendix 3: Job Description: Detailed job description against which performance is evaluated
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Food and Beverage
Hotels and Resorts
Restaurant Industry
Catering Services
Tourism
Entertainment Venues
Retail Food Service
Cruise Lines
Events and Conferences
Private Clubs
Relevant Teams
Human Resources
Food and Beverage
Front of House Operations
Quality Assurance
Training and Development
Customer Service
Operations Management
Performance Management
Relevant Roles
Restaurant Server
Food Service Worker
Waitstaff
Dining Room Attendant
Banquet Server
Room Service Attendant
Bar Server
Cafe Server
Counter Service Staff
Service Captain
Food Runner
Buffet Attendant
Restaurant Supervisor
Service Quality Manager
Front of House Manager
Restaurant Manager
Human Resources Director
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