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Subscription Service Agreement

Subscription Service Agreement Template for Malaysia

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Key Requirements PROMPT example:

Subscription Service Agreement

"I need a Subscription Service Agreement for my Malaysia-based SaaS company that will launch in March 2025, with specific emphasis on data protection compliance and integration with payment gateways in Southeast Asia."

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Document background
The Subscription Service Agreement serves as the primary legal framework for businesses offering recurring services in Malaysia. This document is essential when establishing ongoing service relationships where access, content, or services are provided on a subscription basis. The agreement must comply with Malaysian legislation, including the Contracts Act 1950, Electronic Commerce Act 2006, and Personal Data Protection Act 2010. It typically includes comprehensive terms covering service delivery, payment terms, user rights, data protection, and service levels. The Subscription Service Agreement is particularly relevant in today's digital economy where subscription-based business models are increasingly common across various sectors. This document type is designed to protect both service providers and subscribers while ensuring clear understanding of rights, obligations, and service expectations within the Malaysian legal context.
Suggested Sections

1. Parties: Identifies and defines the service provider and subscriber with complete legal details

2. Background: Provides context for the agreement and brief description of the subscription service

3. Definitions: Defines key terms used throughout the agreement

4. Service Description: Detailed description of the subscription service, including scope and deliverables

5. Subscription Terms: Duration, renewal, and termination conditions of the subscription

6. Payment Terms: Subscription fees, payment schedule, payment methods, and late payment consequences

7. Service Level Agreement: Performance standards, availability commitments, and quality metrics

8. User Access and Restrictions: Terms of service access, user limitations, and usage restrictions

9. Data Protection and Privacy: Compliance with PDPA 2010, data handling procedures, and privacy obligations

10. Intellectual Property Rights: Ownership and usage rights of content and technology

11. Confidentiality: Protection of confidential information exchanged during the service relationship

12. Warranties and Disclaimers: Service provider warranties and limitation of liabilities

13. Dispute Resolution: Process for handling disputes and applicable jurisdiction

14. General Provisions: Standard legal clauses including notices, assignment, and entire agreement

Optional Sections

1. Third-Party Integration: Include when the service involves integration with third-party platforms or services

2. Professional Services: Add when additional implementation or consulting services are provided

3. User Support: Include when specific support services and response times need to be detailed

4. Security Requirements: Add for services handling sensitive data or requiring specific security protocols

5. Compliance Requirements: Include when service must meet specific regulatory or industry standards

6. Marketing and Publicity: Add when parties agree to specific terms about public announcements or testimonials

7. Insurance: Include when specific insurance coverage is required for the service provision

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications and features of the subscription service

2. Schedule 2 - Service Level Metrics: Specific performance metrics, monitoring methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of all fees, pricing tiers, and payment terms

4. Schedule 4 - Support Services: Support level details, response times, and escalation procedures

5. Schedule 5 - Data Processing Agreement: Detailed terms for personal data processing in compliance with PDPA

6. Schedule 6 - Acceptable Use Policy: Detailed rules and guidelines for service usage

7. Appendix A - Technical Requirements: Minimum technical requirements for accessing and using the service

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions
































Clauses






























Relevant Industries

Technology & Software

Digital Services

E-commerce

Media & Entertainment

Professional Services

Healthcare

Education

Financial Services

Telecommunications

Cloud Services

SaaS (Software as a Service)

Content Subscription Services

Consulting Services

Relevant Teams

Legal

Sales

Operations

Compliance

Information Technology

Customer Success

Product Management

Business Development

Finance

Risk Management

Data Protection

Contract Administration

Relevant Roles

Legal Counsel

Contract Manager

Commercial Director

Chief Technology Officer

Product Manager

Sales Director

Compliance Officer

Data Protection Officer

Operations Manager

Customer Success Manager

Business Development Manager

Account Manager

Service Delivery Manager

Risk Manager

Financial Controller

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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