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Subscription Service Agreement

Subscription Service Agreement Template for New Zealand

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Key Requirements PROMPT example:

Subscription Service Agreement

"I need a Subscription Service Agreement for my SaaS platform launching in March 2025, compliant with New Zealand law, that will be used for enterprise customers and includes strong data protection clauses and service level commitments."

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Document background
The Subscription Service Agreement serves as the primary contractual framework for businesses offering recurring services in New Zealand's digital economy. This document is essential for companies providing ongoing services, whether B2B or B2C, and is particularly crucial for software, content, or service-based businesses operating on a subscription model. It addresses key aspects such as service delivery, payment terms, user access, data protection, and service levels, while ensuring compliance with New Zealand's legal framework, including the Contract and Commercial Law Act 2017, Consumer Guarantees Act 1993, and Privacy Act 2020. The agreement is designed to protect both service providers and subscribers, providing clear terms for service delivery, usage rights, and dispute resolution.
Suggested Sections

1. Parties: Identification of the service provider and subscriber, including registered addresses and company details

2. Background: Context of the agreement and brief description of the subscription service being provided

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of the subscription services, including scope and delivery method

5. Subscription Terms: Duration, renewal, and modification terms of the subscription

6. Payment Terms: Pricing, payment methods, billing cycles, and payment obligations

7. User Access and Account Management: Rules for account creation, access, and management of user credentials

8. Service Level Commitments: Performance standards, availability commitments, and support services

9. Data Protection and Privacy: Obligations regarding personal data handling, privacy compliance, and data security

10. Intellectual Property Rights: IP ownership, licenses, and usage rights

11. Confidentiality: Protection of confidential information exchanged during the service relationship

12. Warranties and Disclaimers: Service provider warranties and limitations of liability

13. Termination: Grounds for termination, notice periods, and consequences of termination

14. General Provisions: Standard legal provisions including governing law, notices, and dispute resolution

Optional Sections

1. API Terms: Required when the service includes API access, covering usage limits and technical requirements

2. User Generated Content: Needed when the service allows users to create or upload content

3. Reseller Provisions: Include when offering the service through resellers or channel partners

4. Professional Services: Add when offering additional implementation or consulting services

5. Data Processing Agreement: Required for services processing personal data as a processor under Privacy Act 2020

6. High Availability Requirements: For mission-critical services requiring specific uptime guarantees

7. Disaster Recovery: For services requiring specific business continuity commitments

8. Insurance Requirements: When specific insurance coverage needs to be maintained by either party

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications and feature list of the subscription service

2. Schedule 2 - Service Level Agreement: Detailed performance metrics, response times, and service credits

3. Schedule 3 - Pricing Schedule: Detailed pricing tiers, subscription plans, and payment terms

4. Schedule 4 - Support Services: Support level definitions, response times, and escalation procedures

5. Schedule 5 - Security Requirements: Detailed security standards and compliance requirements

6. Appendix A - Acceptable Use Policy: Rules and restrictions for use of the subscription service

7. Appendix B - Data Processing Terms: Detailed terms for handling and processing personal data

8. Appendix C - Technical Requirements: Minimum technical specifications required to use the service

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions



































Clauses




































Relevant Industries

Software and Technology

Cloud Services

Digital Media

Professional Services

Healthcare Technology

Financial Services

Education Technology

Enterprise Software

Consumer Services

Telecommunications

Internet Services

SaaS (Software as a Service)

Content Streaming

Online Platforms

Business Services

Relevant Teams

Legal

Sales

Commercial

Product

Operations

Compliance

Finance

Customer Success

Business Development

Revenue Operations

Service Delivery

Information Technology

Data Protection

Account Management

Relevant Roles

Legal Counsel

Commercial Manager

Contract Manager

Sales Director

Account Executive

Product Manager

Chief Technology Officer

Privacy Officer

Compliance Manager

Operations Director

Business Development Manager

Customer Success Manager

Chief Financial Officer

Revenue Operations Manager

Service Delivery Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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