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Subscription Service Agreement

Subscription Service Agreement Template for England and Wales

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Key Requirements PROMPT example:

Subscription Service Agreement

"I need a Subscription Service Agreement for my new SaaS platform that will offer tiered pricing plans, include a 30-day free trial period, and comply with UK GDPR requirements for processing customer data across our European operations starting March 2025."

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Document background
The Subscription Service Agreement is designed for use when establishing an ongoing service relationship between a provider and subscriber under English and Welsh law. This contract type is particularly relevant in today's digital economy where subscription-based business models are prevalent. The agreement addresses key aspects including service delivery, payment terms, service levels, and compliance with UK regulations including the Consumer Rights Act 2015 and UK GDPR. It provides a comprehensive framework for managing subscription services while protecting the interests of both parties.
Suggested Sections

1. Parties: Identification and details of contracting parties

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Service Description: Detailed description of services provided

5. Subscription Terms: Duration, renewal, and termination conditions

6. Payment Terms: Pricing, payment methods, and billing cycles

7. Service Levels: Performance standards and metrics

8. Data Protection: Privacy and data handling obligations

9. Intellectual Property: Rights and restrictions regarding IP

10. Confidentiality: Protection of confidential information

11. Limitation of Liability: Liability caps and exclusions

12. General Provisions: Boilerplate clauses including governing law and jurisdiction

Optional Sections

1. Free Trial Terms: Terms governing any trial period offered to customers

2. White Label Provisions: Terms for reselling or rebranding services

3. API Terms: Terms governing API access and usage

4. Professional Services: Terms for additional professional services such as implementation or training

5. Insurance Requirements: Specific insurance obligations for either party

Suggested Schedules

1. Service Level Agreement (SLA): Detailed service levels, performance metrics, and remedies

2. Pricing Schedule: Detailed pricing tiers, payment terms, and fee calculations

3. Data Processing Agreement: Detailed data processing terms and obligations under data protection laws

4. Technical Requirements: Technical specifications and requirements for service usage

5. Support Services: Details of support services, response times, and escalation procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
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Relevant Industries
Relevant Teams
Relevant Roles
Industries

Consumer Rights Act 2015: Primary legislation governing consumer contracts, covering fairness of terms, quality of service requirements, and consumer remedies in B2C relationships

Consumer Contracts Regulations 2013: Regulates pre-contract information requirements, cancellation rights, and cooling-off periods for consumer contracts

Data Protection Act 2018 and UK GDPR: Governs data processing requirements, privacy obligations, data subject rights, and cross-border data transfers

Electronic Commerce Regulations 2002: Sets out information requirements for online contracts and order process requirements

Supply of Goods and Services Act 1982: Establishes service quality standards and implied terms in service contracts

Unfair Contract Terms Act 1977: Regulates limitation of liability clauses and reasonableness of contract terms

Competition Act 1998: Addresses anti-competitive practices and fair market provisions

Payment Services Regulations 2017: Covers payment processing requirements and payment security measures

Consumer Protection from Unfair Trading Regulations 2008: Prohibits misleading actions or omissions and aggressive commercial practices in trading

Equality Act 2010: Ensures non-discrimination provisions and accessibility requirements in service provision

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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