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Subscription Service Agreement

Subscription Service Agreement Template for India

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Key Requirements PROMPT example:

Subscription Service Agreement

"I need a Subscription Service Agreement for my SaaS company based in Bangalore, launching a new enterprise-grade project management software in January 2025, with specific focus on data protection compliance and service level guarantees for corporate clients in India."

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Document background
The Subscription Service Agreement is essential for businesses operating recurring service models in India's growing digital economy. This document type has become increasingly important with the rise of subscription-based business models across various sectors, from software services to content delivery. The agreement needs to comply with Indian legal requirements, including the Indian Contract Act, 1872, Information Technology Act, 2000, and Consumer Protection Act, 2019. It typically covers service scope, subscription terms, payment mechanisms, service level commitments, data protection, and termination conditions. The document is particularly crucial for businesses offering regular, ongoing services to customers, whether B2B or B2C, and needs to address both traditional and digital service delivery methods while ensuring compliance with Indian regulatory requirements.
Suggested Sections

1. Parties: Identification of the service provider and subscriber, including registered addresses and company details

2. Background: Context of the agreement and brief description of the subscription service offering

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Scope of Services: Detailed description of the subscription services being provided

5. Subscription Terms: Duration, renewal, and modification terms of the subscription

6. Payment Terms: Pricing, payment schedule, payment methods, and billing procedures

7. Service Level Commitments: Performance standards, availability guarantees, and quality metrics

8. User Access and Security: Terms regarding access credentials, security responsibilities, and acceptable use

9. Data Protection and Privacy: Data handling, privacy policies, and compliance with Indian data protection laws

10. Intellectual Property Rights: Ownership and usage rights of content, software, and related materials

11. Confidentiality: Protection of confidential information exchanged during service provision

12. Warranties and Representations: Guarantees and disclaimers regarding service quality and performance

13. Limitation of Liability: Limits on liability and exclusions of certain types of damages

14. Termination: Conditions and procedures for ending the subscription service

15. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law

16. General Provisions: Standard legal provisions including notices, assignment, and severability

Optional Sections

1. Third-Party Integrations: Terms regarding integration with third-party services or platforms, used when the service connects with other providers

2. Professional Services: Terms for additional implementation or support services, included when professional services are part of the offering

3. Service Credits: Compensation mechanism for service level failures, included for enterprise-grade services

4. Compliance Requirements: Industry-specific compliance terms, included when serving regulated industries

5. Insurance: Insurance requirements and coverage details, typically included for high-value or high-risk services

6. Disaster Recovery: Business continuity and disaster recovery procedures, included for critical services

7. User Generated Content: Terms regarding user-contributed content, included when the service allows user content

8. Beta Services: Terms for beta or trial features, included when offering pre-release functionality

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications and features of the subscription service

2. Service Level Agreement (SLA): Detailed performance metrics, measurement methods, and remedies

3. Pricing Schedule: Detailed pricing tiers, usage calculations, and payment terms

4. Data Processing Agreement: Detailed terms for handling personal data in compliance with Indian law

5. Security Requirements: Detailed security protocols and requirements for service delivery

6. Support Services Schedule: Details of support levels, response times, and escalation procedures

7. Acceptable Use Policy: Detailed rules and restrictions for service usage

8. Implementation Schedule: Timeline and milestones for service implementation, if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

















































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Relevant Industries

Information Technology

Software as a Service

Digital Media

E-commerce

Professional Services

Entertainment

Education Technology

Healthcare Technology

Financial Services

Telecommunications

Digital Content Distribution

Cloud Services

Relevant Teams

Legal

Sales

Business Development

Account Management

Service Delivery

Operations

Compliance

Finance

Product

Customer Success

Information Technology

Risk Management

Relevant Roles

Legal Counsel

Contract Manager

Business Development Manager

Account Executive

Service Delivery Manager

Product Manager

Compliance Officer

Privacy Officer

Sales Director

Operations Manager

Technical Account Manager

Customer Success Manager

Chief Technology Officer

Chief Financial Officer

Commercial Director

Risk Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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