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Subscription Service Agreement

Subscription Service Agreement Template for Singapore

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Key Requirements PROMPT example:

Subscription Service Agreement

"I need a Subscription Service Agreement for my SaaS company based in Singapore, providing AI-powered analytics services to enterprise customers across Asia, with specific provisions for data protection and service level commitments starting March 2025."

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Document background
The Subscription Service Agreement is essential for businesses operating in Singapore that provide ongoing services on a subscription basis. This agreement type is particularly relevant given Singapore's position as a technology hub and its comprehensive regulatory framework. The document addresses key requirements under Singapore law, including data protection obligations under the PDPA, electronic transaction requirements under the ETA, and consumer protection measures. It outlines service specifications, payment terms, service levels, and compliance obligations while providing clear mechanisms for service delivery and dispute resolution.
Suggested Sections

1. Parties: Identification of contracting parties, including registered addresses and company details

2. Background: Context of the agreement and brief description of the services being provided

3. Definitions: Key terms used throughout the agreement

4. Services Description: Detailed description of subscription services to be provided

5. Payment Terms: Subscription fees, payment schedule, and payment methods

6. Term and Termination: Duration of agreement and termination provisions

7. Data Protection: PDPA compliance and data handling obligations

8. Confidentiality: Protection of confidential information

9. Governing Law: Singapore law provisions and jurisdiction

Optional Sections

1. Service Level Agreement: Specific performance metrics and standards for technical or complex services requiring specific performance guarantees

2. Insurance: Insurance requirements and coverage for services involving significant risks or regulatory requirements

3. Audit Rights: Right to audit service provider's compliance, particularly relevant for regulated industries or when handling sensitive data

4. Change Control: Process for implementing changes to services, particularly relevant for long-term or complex service arrangements

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications of services

2. Service Level Agreement Schedule: Detailed performance metrics, reporting requirements, and penalties

3. Fee Schedule: Detailed pricing, payment terms, and fee calculations

4. Data Processing Agreement: Detailed data protection obligations and procedures

5. Security Requirements: Technical and organizational security measures

6. Acceptable Use Policy: Rules and restrictions for service usage

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

































Clauses































Industries

Electronic Transactions Act: Key legislation governing electronic transactions and digital signatures in Singapore, essential for online subscription services

Personal Data Protection Act: Comprehensive data protection law regulating the collection, use, disclosure, and care of personal data in Singapore

Consumer Protection (Fair Trading) Act: Protects consumers against unfair practices and ensures fair trading terms in service agreements

Contracts Act: Fundamental legislation governing contract formation, validity, and enforcement in Singapore

Supply of Goods Act: Regulates the supply of goods and services, including implied terms and conditions

Unfair Contract Terms Act: Controls the use of unfair terms in contracts, particularly regarding limitation of liability clauses

Cybersecurity Act: Establishes framework for protection of computer systems and cybersecurity in Singapore

Computer Misuse Act: Addresses unauthorized access and modification of computer material, relevant for security provisions

Spam Control Act: Regulates the sending of unsolicited commercial electronic messages and spam

Payment Services Act: Regulates payment systems and payment service providers in Singapore

Broadcasting Act: Governs broadcasting services and content distribution, relevant for media-related subscription services

Telecommunications Act: Regulates telecommunication systems and services in Singapore

Cloud Security Singapore Standard: SS 584 standard providing guidelines for cloud service security

Cross Border Privacy Rules: APEC framework for cross-border data protection and privacy

GDPR Compliance: European Union data protection regulations that may apply when serving EU customers

ASEAN Framework on Personal Data Protection: Regional framework establishing principles for personal data protection within ASEAN

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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