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Retail Store Performance Review for Indonesia

Retail Store Performance Review Template for Indonesia

A comprehensive document designed for evaluating the performance of retail stores in Indonesia, complying with Law No. 13 of 2003 on Manpower and relevant retail trade regulations. This evaluation tool assesses key performance indicators including sales metrics, operational efficiency, customer service standards, and store presentation while incorporating Indonesian-specific retail compliance requirements. The document provides a structured framework for performance assessment, goal setting, and development planning, ensuring alignment with local labor laws and retail industry standards.

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What is a Retail Store Performance Review?

The Retail Store Performance Review is a critical management tool used in the Indonesian retail sector to evaluate and document store performance against predetermined criteria and objectives. This document is typically implemented on a quarterly or annual basis to assess store operations, compliance with Indonesian regulations, and achievement of business targets. It incorporates requirements from Indonesian labor law (Law No. 13 of 2003 on Manpower) and retail trade regulations, while providing a comprehensive evaluation of store metrics, employee performance, and operational effectiveness. The review process helps identify areas for improvement, sets future performance targets, and creates development plans while maintaining compliance with local regulatory requirements.

What sections should be included in a Retail Store Performance Review?

1. Employee Information: Basic details of the employee, store location, position, and review period

2. Performance Metrics Overview: Summary of key performance indicators (KPIs) being evaluated

3. Sales Performance: Detailed analysis of sales targets, actual performance, and revenue metrics

4. Operational Efficiency: Assessment of inventory management, store operations, and procedural compliance

5. Customer Service Standards: Evaluation of customer service quality, feedback, and complaint handling

6. Store Presentation: Assessment of merchandising, store cleanliness, and visual standards

7. Compliance and Safety: Review of adherence to company policies, safety protocols, and regulatory requirements

8. Overall Rating: Final performance rating based on all evaluated criteria

9. Development Plan: Specific actions and goals for improvement in the next review period

10. Acknowledgment: Signatures of reviewer and employee confirming review discussion

What sections are optional to include in a Retail Store Performance Review?

1. Team Leadership: For employees with supervisory responsibilities - evaluation of leadership and team management skills

2. Project Initiatives: For stores implementing special projects or new initiatives during the review period

3. Training Completion: When specific training programs were part of the review period objectives

4. Multi-Store Comparison: For regional performance analysis or multi-store managers

5. Loss Prevention: Detailed section on shrinkage and security measures if this is a specific concern

6. Digital Performance: For stores with significant online or omnichannel operations

What schedules should be included in a Retail Store Performance Review?

1. Schedule A - Performance Metrics Detail: Detailed breakdown of all quantitative performance metrics and calculations

2. Schedule B - Customer Feedback Summary: Compilation of customer feedback, surveys, and ratings

3. Schedule C - Store Audit Results: Results from store audits conducted during the review period

4. Schedule D - Training Records: Record of completed training and certifications

5. Schedule E - Historical Performance Data: Comparative data from previous review periods

6. Appendix 1 - Performance Rating Scale: Detailed explanation of the rating system and criteria

7. Appendix 2 - Development Resources: Available training and development resources for improvement

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Indonesia

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions








































Clauses



























Relevant Industries

Retail

Fashion and Apparel

Consumer Electronics

Food and Beverage

Cosmetics and Beauty

Sporting Goods

Home and Furniture

Luxury Goods

Pharmacy and Healthcare

Department Stores

Relevant Teams

Human Resources

Retail Operations

Store Operations

Performance Management

Training and Development

Compliance

Regional Management

Quality Assurance

Employee Relations

Organizational Development

Relevant Roles

Store Manager

Assistant Store Manager

Department Supervisor

Regional Manager

Area Director

Retail Operations Manager

Human Resources Manager

Performance Management Specialist

Training Coordinator

Compliance Officer

District Manager

Retail Director

Operations Analyst

Store Performance Coordinator

Industries






Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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