The Discontinuation of Service Letter is a crucial document in Indonesian business practice, used when a service provider or client needs to formally terminate an ongoing service arrangement. This document is essential for maintaining clear business records and ensuring compliance with Indonesian legal requirements, including the Civil Code (KUH Perdata) and relevant business regulations. It should be used when either party wishes to end a service relationship, whether due to contract completion, change in business requirements, or other circumstances. The letter must include specific details such as the effective termination date, service identification, reason for discontinuation, and any final obligations. It serves as both a legal record and a professional courtesy, helping to maintain good business relationships even during service termination.
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1. Letter Header: Company letterhead, date, reference number, and recipient's complete contact details
2. Subject Line: Clear indication that this is a Notice of Service Discontinuation
3. Service Identification: Specific details of the service(s) being discontinued, including relevant contract or agreement references
4. Termination Notice: Clear statement of the decision to discontinue services
5. Effective Date: Specific date when the service discontinuation will take effect
6. Reason for Discontinuation: Brief, professional explanation of why services are being discontinued
7. Final Actions Required: List of any necessary actions required from either party before the effective date
8. Contact Information: Details of who to contact for any queries or further information
9. Closing and Signature: Professional closing, name and signature of authorized representative
1. Outstanding Payments: Include when there are any pending financial matters to be resolved
2. Transition Plan: Include when there needs to be a handover or transition process to another service provider
3. Asset Return: Include when there are any company assets or materials that need to be returned
4. Confidentiality Reminder: Include when there are specific confidentiality obligations that continue post-service
5. Future Cooperation: Include when leaving the door open for future business relationships is desired
1. Service History Summary: Summary of services provided and key milestones during the service period
2. Outstanding Items List: Detailed list of any pending items, payments, or obligations
3. Asset Inventory: List of any assets or materials to be returned or transferred
4. Transition Timeline: Detailed timeline for service discontinuation and transition activities if applicable
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Consulting
Facilities Management
Telecommunications
Healthcare Services
Financial Services
Manufacturing
Logistics and Supply Chain
Construction
Property Management
Marketing and Advertising
Educational Services
Security Services
Relevant Teams
Legal
Operations
Contract Administration
Client Relations
Business Development
Procurement
Compliance
Project Management
Account Management
Service Delivery
Administration
Relevant Roles
Contract Manager
Business Development Manager
Operations Director
Service Delivery Manager
Account Manager
Legal Counsel
Procurement Manager
Project Manager
Compliance Officer
Client Relations Manager
Operations Manager
Department Head
Chief Operating Officer
Administrative Manager
Business Unit Head
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