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Subscription Cancellation Letter for Indonesia

Subscription Cancellation Letter Template for Indonesia

A formal written notice prepared under Indonesian law to terminate an existing subscription service or recurring agreement. This document serves as an official record of the subscriber's intent to discontinue services and complies with Indonesian consumer protection laws, particularly Law No. 8 of 1999 on Consumer Protection and relevant electronic transaction regulations. The letter includes essential details such as account information, clear cancellation instructions, and may include provisions for refunds or data handling as per Indonesian data protection requirements.

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What is a Subscription Cancellation Letter?

The Subscription Cancellation Letter is a crucial document used in Indonesian business practice when a subscriber wishes to formally terminate their subscription services. This document is essential for creating a clear record of the cancellation request and ensuring compliance with Indonesian consumer protection laws, including Law No. 8 of 1999 and the Electronic Information and Transactions Law (UU ITE). It should be used whenever a subscriber needs to terminate recurring services, whether these are digital subscriptions, membership services, or other subscription-based arrangements. The letter typically includes account details, service information, cancellation date, and any specific requests regarding refunds or data handling. In the Indonesian context, this document serves as both a legal notice and a formal communication tool, helping to prevent future disputes and ensuring proper documentation of the service termination process.

What sections should be included in a Subscription Cancellation Letter?

1. Sender Details: Full name, address, and contact information of the person/entity canceling the subscription

2. Date: Current date of the cancellation letter

3. Recipient Details: Company name, address, and department (if applicable) where the cancellation notice should be sent

4. Account Information: Subscription or account number, user ID, or other relevant identifiers

5. Clear Statement of Cancellation: Explicit statement expressing the intent to cancel the subscription

6. Service Details: Specific description of the subscription service being cancelled

7. Signature Block: Space for signature, printed name, and date of signing

What sections are optional to include in a Subscription Cancellation Letter?

1. Reason for Cancellation: Optional explanation for the cancellation - include when required by the subscription terms or when seeking a refund

2. Refund Request: Include when requesting a refund for unused portion of the subscription period

3. Previous Communication Reference: Include when there have been prior attempts to cancel or relevant communications

4. Data Deletion Request: Include when requesting personal data to be deleted under Indonesian data protection law

5. Immediate Cancellation Request: Include when requesting cancellation before the standard notice period

What schedules should be included in a Subscription Cancellation Letter?

1. Proof of Subscription: Copy of original subscription agreement or recent billing statement

2. Communication History: Copies of previous cancellation attempts or relevant correspondence

3. Payment Records: Records of payments made, particularly relevant if requesting a refund

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Indonesia

Publisher

Ƶ

Document Type

Cancellation Letter

Sector

Sales

Cost

Free to use
Relevant legal definitions
















Clauses















Relevant Industries

Software and Technology

Media and Entertainment

Telecommunications

Financial Services

Health and Fitness

Education and E-learning

Digital Content Providers

Cloud Services

Professional Services

Retail and E-commerce

Relevant Teams

Customer Service

Legal

Account Management

Billing and Finance

Operations

Compliance

Customer Success

Contract Administration

Business Operations

Client Relations

Relevant Roles

Customer Service Manager

Subscription Services Coordinator

Account Manager

Legal Compliance Officer

Customer Relations Executive

Billing Administrator

Contract Administrator

Operations Manager

Business Service Manager

Client Success Manager

Industries





Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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