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Grievance Decision Letter Template for England and Wales

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Key Requirements PROMPT example:

Grievance Decision Letter

"I need to draft a Grievance Decision Letter in response to an employee's complaint about workplace bullying, ensuring we address all points raised in their formal grievance dated 15 March 2025 and clearly outline the appeal process."

Document background
The Grievance Decision Letter is a critical document in the formal workplace dispute resolution process under England and Wales employment law. It is issued following the completion of a grievance investigation and must be provided within a reasonable timeframe after the final grievance hearing. The letter serves multiple purposes: it formally documents the employer's decision, provides transparency about the investigation process, explains the reasoning behind the conclusion, and outlines the employee's right to appeal. Following ACAS guidelines, the Grievance Decision Letter should be clear, comprehensive, and maintain a professional tone throughout.
Suggested Sections

1. Addressee Details: Full name and address of the employee receiving the grievance decision

2. Reference to Original Grievance: Date and nature of the original grievance raised, including key points from the complaint

3. Investigation Process: Summary of steps taken to investigate the grievance, including meetings held and evidence reviewed

4. Decision: Clear statement of whether grievance is upheld, partially upheld, or not upheld, with specific responses to each grievance point

5. Reasoning: Detailed explanation of how the decision was reached, including reference to relevant policies or procedures

6. Appeal Rights: Information about the right to appeal, including time limits and process to follow

Optional Sections

1. Next Steps: Required when specific actions need to be taken following the decision, including timelines and responsibilities

2. Support Options: Information about available support services such as Employee Assistance Programs or counseling services

3. Additional Recommendations: Any broader recommendations or changes to workplace practices that arise from the grievance

Suggested Schedules

1. Investigation Notes: Detailed notes from investigatory meetings and interviews conducted during the grievance process

2. Evidence Documents: Copies of relevant documents, emails, or other evidence reviewed during the investigation

3. Appeal Form: Standard form for submitting an appeal against the grievance decision

4. Relevant Policies: Copies of workplace policies relevant to the grievance decision

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions




















Clauses
















Relevant Industries
Relevant Teams
Relevant Roles
Industries

Employment Rights Act 1996: Primary legislation governing employment rights, particularly sections relating to grievance procedures and unfair dismissal protections

Equality Act 2010: Key legislation addressing discrimination and harassment claims in the workplace, essential if grievance involves protected characteristics

Data Protection Act 2018 and UK GDPR: Legislation governing the handling and protection of personal information during the grievance process

ACAS Code of Practice: Provides practical guidance on handling disciplinary and grievance procedures in the workplace

Employment Act 2008: Legislation that repealed statutory grievance procedures but maintains the importance of following fair procedures

Human Rights Act 1998: Legislation protecting fundamental rights that may be relevant to workplace grievances

Case Law Requirements: Relevant precedents and judicial decisions that shape how grievances should be handled

Internal Grievance Policy: The employer's own documented grievance procedures and policies that must be followed

Collective Agreements: Any applicable agreements between employer and trade unions or worker representatives

Sector-Specific Regulations: Additional regulations that may apply depending on the industry or sector of employment

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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