The Grievance Letter Response is a crucial document in employment relations under English and Welsh law, used when responding to formal employee complaints. Following receipt of a grievance, employers must provide a written response that demonstrates a fair and thorough investigation process. The response must address all points raised in the original grievance, detail the investigation findings, and clearly communicate the outcome. It should comply with the ACAS Code of Practice and relevant employment legislation, while maintaining professional tone and offering appeal rights.
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1. Acknowledgment: Confirm receipt of the grievance and reference date received
2. Understanding of Complaint: Clear summary of the grievance points raised
3. Investigation Process: Description of steps taken to investigate the grievance
4. Findings: Detailed response to each point raised in the grievance
5. Decision: Clear statement of outcome and any actions to be taken
6. Appeal Rights: Information about right to appeal and process
1. Meeting Summary: Summary of any formal grievance meetings that were held as part of the investigation process
2. Witness Statements Reference: Reference to and summary of any witness evidence gathered during the investigation
3. Mediation Proposal: Proposal for mediation where appropriate for resolving ongoing workplace relationships
1. Investigation Notes: Detailed notes from investigation meetings and interviews
2. Evidence Documents: Copies of relevant documents, emails, or other evidence considered
3. Appeal Procedure: Detailed explanation of appeal process and timeframes
4. Relevant Policies: Copies of workplace policies referenced in the response
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