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This Cloud Agreement template is designed for use in Pakistan when establishing a formal relationship between cloud service providers and their customers. It incorporates requirements from Pakistani legislation, including the Prevention of Electronic Crimes Act 2016 and Electronic Transactions Ordinance 2002, while addressing international best practices in cloud service provision. The agreement covers essential elements such as service specifications, data protection, security measures, service levels, and liability allocation. It is particularly relevant in the context of Pakistan's growing digital economy and increasing adoption of cloud services across various sectors. The document includes specific provisions to address local regulatory requirements while maintaining flexibility to accommodate different types of cloud services (IaaS, PaaS, SaaS) and various customer needs.

1. Parties: Identification of the cloud service provider and customer, including their legal status and registered addresses

2. Background: Context of the agreement and brief description of the cloud services being provided

3. Definitions: Definitions of key terms used throughout the agreement, including technical terminology

4. Service Provision: Core obligations regarding the provision of cloud services, including service availability and access rights

5. Data Processing and Security: Obligations regarding data handling, security measures, and compliance with Pakistani data protection requirements

6. Customer Obligations: Customer's responsibilities, including acceptable use policies and security requirements

7. Fees and Payment: Pricing, payment terms, and billing procedures

8. Intellectual Property Rights: Ownership and licensing of IP in the services and customer data

9. Confidentiality: Protection of confidential information of both parties

10. Term and Termination: Duration of agreement, renewal terms, and termination rights

11. Liability and Indemnification: Limitation of liability, warranties, and indemnification provisions

12. Force Majeure: Events excusing performance, including specific technology-related force majeure events

13. Governing Law and Jurisdiction: Pakistani law as governing law and jurisdiction for disputes

14. General Provisions: Standard boilerplate provisions including notices, assignment, and entire agreement