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Cloud Agreement
"Need a Cloud Agreement for our Singapore-based fintech startup to engage AWS as our cloud provider, with specific provisions for handling sensitive financial data and compliance with MAS guidelines, planned to go live by March 2025."
1. Parties: Identification of the cloud service provider and customer, including registered addresses and company details
2. Background: Context of the agreement and brief description of the services being provided
3. Definitions: Key terms used tHRoughout the agreement
4. Services: Detailed description of cloud services, service levels, and performance standards
5. Data Protection and Security: PDPA compliance, security measures, data handling procedures
6. Payment Terms: Pricing, payment schedule, and billing procedures
7. Term and Termination: Duration, renewal terms, termination rights and procedures
8. Confidentiality: Protection of confidential information exchanged between parties
1. Professional Services: Additional implementation or consulting services - include when additional services beyond standard cloud offering are provided
2. Disaster Recovery: Specific disaster recovery procedures and commitments - include for enterprise customers or critical services
3. Change Control: Procedures for managing changes to services - include for complex implementations or customized solutions
4. Third Party Services: Terms relating to third-party integrations or services - include when third-party services are part of the solution
1. Service Level Agreement (SLA): Detailed service levels, metrics, and remedies
2. Security Requirements: Detailed security specifications and compliance requirements
3. Data Processing Agreement: Detailed terms for processing personal data
4. Pricing Schedule: Detailed pricing, including tiered pricing if applicable
5. Support Services: Support levels, response times, and escalation procedures
6. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
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