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Facilities Management Agreement
"I need a Facilities Management Agreement for a high-rise commercial building in Dubai, UAE, where we'll be engaging a global FM provider to manage all aspects of the building including technical maintenance, cleaning, and security services, with service commencement planned for March 2025."
1. Parties: Identification of the service provider and client, including full legal names and registration details
2. Background: Context of the agreement, property details, and purpose of the facilities management services
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Appointment and Term: Formal appointment of the FM provider, commencement date, duration, and renewal terms
5. Scope of Services: Overview of facilities management services to be provided, with reference to detailed service specifications in schedules
6. Service Provider's Obligations: Key responsibilities and commitments of the facilities management provider
7. Client's Obligations: Key responsibilities and commitments of the client
8. Performance Standards: Required service levels and quality standards
9. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing requirements
10. Staff and Subcontractors: Requirements for personnel, including qualifications, training, and subcontractor management
11. Health and Safety: Health, safety, and environmental requirements in line with UAE regulations
12. Insurance and Liability: Insurance requirements and allocation of risks between parties
13. Termination: Grounds for termination, notice periods, and consequences of termination
14. Confidentiality: Protection of confidential information and data
15. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
16. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement
1. Change Control: Procedures for varying services or contract terms - included for complex or long-term agreements
2. Emergency Response: Specific procedures for emergency situations - important for critical facilities
3. Sustainability Requirements: Environmental and sustainability obligations - included when client has specific green building or sustainability goals
4. Technology and Systems: Requirements for CAFM systems and technology integration - included when specific systems are required
5. Transition and Mobilization: Detailed transition plan from previous provider - included when complex handover is required
6. Security Requirements: Specific security protocols - important for sensitive facilities like government buildings or banks
7. Asset Management: Detailed asset management requirements - included when provider is responsible for significant asset management
8. Force Majeure: Specific force majeure provisions beyond standard clauses - important for critical facilities
9. Islamic Finance Compliance: Specific provisions for Sharia compliance - included when required by client or financing
10. Local Content Requirements: Emiratisation and local content obligations - included when specific local content targets apply
1. Schedule 1 - Service Specifications: Detailed breakdown of all services to be provided
2. Schedule 2 - Properties: Detailed list and description of properties covered by the agreement
3. Schedule 3 - Key Performance Indicators: Specific performance metrics and measurement methods
4. Schedule 4 - Pricing and Commercial Terms: Detailed fee structure, including fixed fees, variable charges, and additional services
5. Schedule 5 - Staff and Resource Levels: Required staffing levels, qualifications, and key personnel
6. Schedule 6 - Equipment and Systems: List of equipment provided by each party and maintenance responsibilities
7. Schedule 7 - Reporting Requirements: Required reports, frequencies, and formats
8. Schedule 8 - Service Level Agreement: Detailed service levels and associated penalties/rewards
9. Schedule 9 - Planned Preventative Maintenance Program: Schedule of planned maintenance activities
10. Schedule 10 - Emergency Response Procedures: Detailed emergency protocols and contact information
11. Appendix A - Form of Performance Bond: Template for required performance bond or bank guarantee
12. Appendix B - Insurance Requirements: Detailed insurance requirements and minimum coverage levels
13. Appendix C - Health and Safety Requirements: Detailed HSE requirements and procedures
14. Appendix D - Handover Requirements: Procedures for contract commencement and termination handover
Authors
Real Estate
Commercial Property
Residential Property
Retail
Healthcare
Hospitality
Education
Industrial
Manufacturing
Government and Public Sector
Banking and Financial Services
Technology Parks
Shopping Malls and Retail Centers
Mixed-use Developments
Logistics and Warehousing
Facilities Management
Operations
Legal
Procurement
Finance
Real Estate
Property Management
Health Safety and Environment
Technical Services
Commercial
Risk Management
Compliance
Maintenance
Asset Management
Facilities Manager
Property Manager
Operations Director
Asset Manager
Building Services Manager
Maintenance Manager
Contract Manager
Procurement Manager
Technical Services Director
Chief Operating Officer
Real Estate Manager
HSE Manager
Commercial Director
Legal Counsel
Finance Director
Project Manager
Building Operations Manager
Sustainability Manager
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