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1. Data Protection and Privacy: Detailed provisions for handling personal and sensitive data, required if services involve data processing

2. Intellectual Property Rights: Provisions regarding ownership and use of IP, necessary if services involve creation or use of intellectual property

3. Disaster Recovery: Procedures and responsibilities for service continuity in case of disasters, important for critical services

4. Training and Support: Details of training and support services, if included in the service offering

5. Change Management: Procedures for implementing changes to services or service levels, useful for long-term or complex services

6. Subcontracting: Terms governing the use of subcontractors, if relevant to the service delivery model

7. Insurance Requirements: Specific insurance coverage requirements, important for high-risk services

8. Compliance with Laws: Specific regulatory compliance requirements, necessary for regulated industries

1. Schedule A - Service Specifications: Detailed technical specifications of the services to be provided

2. Schedule B - Service Level Metrics: Specific performance indicators, measurement methods, and target levels

3. Schedule C - Fee Schedule: Detailed breakdown of fees, pricing models, and payment terms

4. Schedule D - Escalation Matrix: Contact details and procedures for issue escalation

5. Schedule E - Report Templates: Standard formats for performance reports and other required documentation

6. Appendix 1 - Technical Requirements: Specific technical requirements or standards that must be met

7. Appendix 2 - Security Protocols: Security requirements and procedures for service delivery

8. Appendix 3 - Business Continuity Plan: Procedures for maintaining service during disruptions