Document background
The SLA Agency agreement is essential for businesses operating in Switzerland that require formalized service delivery arrangements with external agencies. This document type is specifically designed to combine elements of both a standard Service Level Agreement and an Agency Agreement under Swiss law, providing a comprehensive framework for measuring and managing service delivery while maintaining compliance with Swiss legal requirements. The agreement is particularly valuable when a company needs to establish clear performance metrics, service standards, and accountability measures with an external agency providing ongoing services. The document includes detailed specifications for service levels, performance monitoring, reporting requirements, and remediation procedures, all while incorporating necessary provisions from the Swiss Code of Obligations regarding agency relationships. It's commonly used when establishing long-term service relationships that require regular monitoring and measurement of service quality and performance.
