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1. Data Protection and Privacy: Detailed GDPR compliance measures, required if personal data processing is involved

2. Intellectual Property Rights: Provisions regarding ownership and use of IP, needed if service involves creative work or software

3. Security Requirements: Specific security measures and protocols, essential for services involving sensitive data or systems

4. Business Continuity: Disaster recovery and business continuity provisions, important for critical services

5. Staff and Subcontractors: Requirements regarding personnel and use of subcontractors, relevant if specific expertise or clearance is needed

6. Service Credits: Financial compensation mechanism for service level failures, useful for high-value or critical services

7. Change Management: Procedures for implementing changes to services or service levels, important for complex or long-term agreements

8. Exit Management: Detailed transition provisions for service termination, important for complex service arrangements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services to be provided

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurements, and targets for each service level

3. Schedule 3 - Fee Schedule: Detailed pricing structure, including any variable elements and calculation methods

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various types of issues

5. Schedule 5 - Report Templates: Standard formats for performance reports and other required documentation

6. Schedule 6 - Technical Requirements: Specific technical standards and requirements for service delivery

7. Appendix A - Key Personnel: List of key contacts and responsible personnel from both parties

8. Appendix B - Service Coverage Hours: Detailed service windows and availability schedules