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Service Level Agreement Accounting for Philippines

Service Level Agreement Accounting Template for Philippines

This Service Level Agreement (SLA) template is designed for accounting services in the Philippines, compliant with the Philippine Accountancy Act of 2004 and related regulations. The document establishes a formal framework for the delivery of professional accounting services, defining specific service levels, performance metrics, and compliance requirements. It incorporates local data protection requirements, professional standards, and reporting obligations while ensuring alignment with Philippine accounting practices and business laws. The agreement covers comprehensive service specifications, quality standards, delivery timeframes, and mutual obligations of both the accounting service provider and the client organization.

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What is a Service Level Agreement Accounting?

The Service Level Agreement Accounting template addresses the growing need for formalized accounting service arrangements in the Philippine business environment. This document is essential when engaging external accounting services or establishing internal service delivery standards for accounting functions. It ensures compliance with the Philippine Accountancy Act of 2004, the Data Privacy Act of 2012, and other relevant local regulations while setting clear expectations for service quality, delivery timeframes, and performance metrics. The agreement is particularly valuable for organizations seeking to outsource accounting functions or establish measurable service standards with their accounting service providers. It includes comprehensive provisions for service scope, performance measurement, data protection, professional standards compliance, and dispute resolution, all tailored to the Philippine business and regulatory context.

What sections should be included in a Service Level Agreement Accounting?

1. Parties: Identifies and provides details of the service provider (accounting firm) and the client

2. Background: Explains the context and purpose of the agreement

3. Definitions: Defines key terms used throughout the agreement

4. Scope of Services: Detailed description of the accounting services to be provided

5. Service Levels and Performance Standards: Specifies the agreed service levels, KPIs, and performance metrics

6. Service Provider Obligations: Details the accounting firm's responsibilities and commitments

7. Client Obligations: Specifies the client's responsibilities and required cooperation

8. Data Protection and Confidentiality: Addresses handling of financial data and confidential information

9. Professional Standards and Compliance: Outlines compliance with Philippine accounting standards and regulations

10. Fees and Payment Terms: Details the fee structure, payment schedule, and related terms

11. Term and Termination: Specifies agreement duration and termination conditions

12. Dispute Resolution: Outlines procedures for handling disputes

13. General Provisions: Includes standard legal clauses such as governing law, amendments, and notices

What sections are optional to include in a Service Level Agreement Accounting?

1. Disaster Recovery and Business Continuity: Required for clients needing specific assurance about service continuation during disruptions

2. Third-Party Integration: Needed when accounting services must integrate with client's other service providers or systems

3. International Reporting Requirements: Required for clients with international operations or reporting obligations

4. Audit Support Services: Include when the scope covers support during external audits

5. Staff Qualifications and Training: Important for clients requiring specific professional qualifications or certifications

6. Intellectual Property Rights: Required when custom accounting tools or software are part of the service

7. Change Management: Needed for complex engagements where service requirements may evolve

What schedules should be included in a Service Level Agreement Accounting?

1. Schedule A - Detailed Service Descriptions: Comprehensive breakdown of each accounting service and deliverable

2. Schedule B - Service Level Metrics and Calculations: Detailed methodology for measuring and calculating service level performance

3. Schedule C - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms

4. Schedule D - Reporting Templates: Standard formats for regular service reports and performance metrics

5. Schedule E - Contact Details and Escalation Matrix: Key personnel and communication protocols

6. Schedule F - Data Security Standards: Specific data protection and security protocols

7. Appendix 1 - Professional Standards Compliance: Details of applicable Philippine accounting standards and compliance requirements

8. Appendix 2 - System Requirements: Technical specifications for any software or systems used in service delivery

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Philippines

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions











































Clauses




































Relevant Industries

Professional Services

Financial Services

Business Process Outsourcing

Banking and Finance

Technology and Software

Manufacturing

Retail and Distribution

Healthcare

Real Estate

Non-Profit Organizations

Education

Government and Public Sector

Relevant Teams

Finance

Accounting

Compliance

Procurement

Operations

Risk Management

Internal Audit

Treasury

Legal

Information Technology

Data Protection

Business Process Management

Relevant Roles

Chief Financial Officer

Finance Director

Accounting Manager

Financial Controller

Compliance Officer

Procurement Manager

Business Operations Manager

Account Director

Service Delivery Manager

Risk Management Officer

Internal Audit Manager

Treasury Manager

Financial Planning Analyst

Business Process Manager

Data Protection Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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