The Service Level Agreement Accounting document is essential for businesses operating in Indonesia that seek to outsource or formally structure their accounting services. This agreement is particularly relevant in the context of Indonesia's evolving business landscape and increasing regulatory requirements for financial reporting and compliance. It sets out detailed service levels, performance metrics, and accountability measures for accounting services, while ensuring compliance with Indonesian regulations including the Law No. 5 of 2011 on Public Accountants and Government Regulation No. 71 of 2010 on Accounting Standards. The document is crucial for establishing clear expectations, deliverables, and quality standards in accounting service relationships, while protecting both parties' interests under Indonesian law.
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1. Parties: Identification of the service provider (accounting firm) and the client, including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement, including the client's need for accounting services and the service provider's qualifications
3. Definitions: Detailed definitions of technical terms, service levels, performance metrics, and other key terms used throughout the agreement
4. Scope of Services: Detailed description of the core accounting services to be provided, including bookkeeping, financial reporting, tax preparation, etc.
5. Service Levels: Specific performance standards, response times, and quality metrics for each service
6. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
7. Fees and Payment Terms: Pricing structure, payment schedule, and terms for additional services
8. Performance Monitoring: Methods and frequency of service level monitoring and reporting
9. Data Protection and Confidentiality: Obligations regarding data security, privacy, and confidential information handling
10. Compliance Requirements: Obligations to comply with Indonesian accounting standards and regulations
11. Communication and Reporting: Protocols for regular communication, reporting requirements, and escalation procedures
12. Dispute Resolution: Process for handling disputes, including mediation and jurisdiction details
13. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
14. General Provisions: Standard legal clauses including notices, amendments, and governing law
1. Audit Support: Additional provisions for audit assistance and support, required if the client needs external audit support
2. International Reporting: Specific provisions for international financial reporting standards, needed if the client has international operations
3. Staff Training: Provisions for training client's staff on accounting systems, included if knowledge transfer is required
4. System Access and Security: Detailed IT security requirements, necessary if the service provider needs access to client's systems
5. Business Continuity: Specific provisions for ensuring service continuity, important for critical accounting functions
6. Transition Services: Procedures for handover at contract end, important for complex accounting services
1. Schedule A - Service Descriptions: Detailed breakdown of all accounting services and deliverables
2. Schedule B - Service Level Metrics: Specific performance indicators, response times, and quality standards
3. Schedule C - Fee Schedule: Detailed pricing structure, including rates for additional services
4. Schedule D - Key Personnel: List of key team members and their roles/qualifications
5. Schedule E - Reporting Templates: Standard formats for regular reports and performance metrics
6. Appendix 1 - Data Security Requirements: Specific data protection and security protocols
7. Appendix 2 - Compliance Checklist: Checklist of regulatory and professional standards to be maintained
8. Appendix 3 - Escalation Matrix: Contact details and procedures for issue escalation
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Manufacturing
Retail
Technology
Healthcare
Construction
Professional Services
Education
Hospitality
Real Estate
Energy
Transportation
Agriculture
Mining
Telecommunications
Relevant Teams
Finance
Accounting
Legal
Compliance
Procurement
Operations
Risk Management
Internal Audit
Treasury
Tax
Financial Planning & Analysis
Corporate Governance
Relevant Roles
Chief Financial Officer
Finance Director
Accounting Manager
Financial Controller
Compliance Officer
Audit Manager
Treasury Manager
Accounts Payable Manager
Accounts Receivable Manager
Financial Reporting Manager
Tax Manager
Corporate Controller
Finance Operations Manager
Business Process Manager
Procurement Manager
Legal Counsel
Risk Manager
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