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1. Business Continuity: Procedures for maintaining service during disruptions, used when continuous service is critical

2. Compliance with Professional Standards: Specific professional accounting standards compliance requirements, included for regulated services

3. Intellectual Property Rights: IP ownership and usage rights, included when custom accounting tools or software are involved

4. Insurance Requirements: Specific insurance coverage requirements, included for high-value or high-risk services

5. Third-Party Service Providers: Terms governing the use of subcontractors or third-party service providers, included when relevant

6. Change Management: Procedures for implementing changes to services or service levels, included for complex engagements

7. Force Majeure: Provisions for unforeseeable circumstances, included when service continuity is critical

1. Schedule 1 - Service Specifications: Detailed description of each service component and delivery specifications

2. Schedule 2 - Service Level Metrics: Specific performance targets, measurement criteria, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms

4. Schedule 4 - Data Security Requirements: Specific data protection and security protocols to be followed

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures for various types of issues

6. Appendix A - Service Request Procedures: Procedures for requesting services and response time commitments

7. Appendix B - Report Templates: Standard templates for performance reports and service level monitoring

8. Appendix C - Compliance Requirements: Specific regulatory and professional standards compliance requirements