The Interdepartmental SLA serves as a crucial governance tool within the Philippine public sector, establishing formal service arrangements between government departments and agencies. This document type is essential when departments need to formalize their service relationships, set clear performance expectations, and ensure accountability in cross-departmental operations. It includes detailed service specifications, performance metrics, reporting requirements, and compliance measures aligned with Philippine administrative law. The agreement is particularly important in the context of the Philippine government's drive for improved public service delivery and interdepartmental efficiency, as mandated by various legislation including the Administrative Code of 1987 and the Ease of Doing Business Act. The Interdepartmental SLA helps ensure consistent service quality, clear communication channels, and effective resource allocation between government entities.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the government departments entering into the SLA, including their legal basis for operation
2. Background: Context of the interdepartmental relationship and the need for the SLA
3. Definitions: Clear definitions of technical terms, department-specific terminology, and key concepts used in the agreement
4. Scope of Services: Detailed description of services to be provided between departments
5. Service Standards and Performance Metrics: Specific, measurable service levels and performance indicators
6. Roles and Responsibilities: Clear delineation of each department's duties and obligations
7. Operating Hours and Service Availability: Specified times during which services will be provided
8. Response and Resolution Times: Timeframes for addressing service requests and issues
9. Reporting and Communication: Protocols for regular reporting and interdepartmental communication
10. Resource Allocation: Personnel, equipment, and resources committed by each department
11. Data Protection and Confidentiality: Measures for protecting sensitive government information
12. Review and Evaluation: Procedures for periodic review of SLA performance
13. Amendment Process: Procedures for modifying the SLA terms
14. Dispute Resolution: Process for resolving interdepartmental disagreements
15. Term and Termination: Duration of the agreement and conditions for termination
1. Budget and Cost Allocation: Include when services involve financial transfers between departments
2. Disaster Recovery and Business Continuity: Include for critical services requiring backup plans
3. Training and Knowledge Transfer: Include when service delivery requires specific training or capability building
4. Security Requirements: Include when dealing with classified or sensitive government information
5. Compliance with Special Regulations: Include when services fall under specific regulatory frameworks
6. Third-Party Dependencies: Include when external vendors or contractors are involved
7. Technical Infrastructure Requirements: Include for technology-dependent services
1. Schedule A - Service Level Specifications: Detailed technical specifications of services and performance standards
2. Schedule B - Key Performance Indicators: Specific metrics and measurement methodologies
3. Schedule C - Operating Procedures: Step-by-step procedures for service delivery
4. Schedule D - Contact Details and Escalation Matrix: List of key personnel and escalation procedures
5. Schedule E - Report Templates: Standardized formats for required reports
6. Appendix 1 - Service Request Forms: Standard forms for requesting services
7. Appendix 2 - Compliance Checklist: Checklist ensuring alignment with relevant regulations
8. Appendix 3 - Technical Requirements: Detailed technical specifications and requirements
Relevant legal definitions
Clauses
Relevant Industries
Public Administration
Government Services
Information Technology
Public Finance
Public Health Administration
Education Administration
Local Government
National Security
Public Infrastructure
Social Services
Relevant Teams
Legal Affairs
Operations
Service Delivery
Compliance
Performance Management
Project Management
Information Technology
Quality Assurance
Risk Management
Policy Development
Internal Audit
Resource Management
Administrative Services
Strategic Planning
Relevant Roles
Department Secretary
Undersecretary
Assistant Secretary
Director General
Bureau Director
Chief Administrative Officer
Legal Affairs Officer
Operations Manager
Service Delivery Manager
Compliance Officer
Performance Management Officer
Project Management Officer
IT Services Director
Quality Assurance Manager
Risk Management Officer
Policy Development Officer
Internal Audit Manager
Resource Management Officer
Find the exact document you need
SLA In Service Desk
Philippine-compliant Service Level Agreement template for Service Desk operations, defining IT support services and performance standards.
Download
Business Service Level Agreement
A Philippine law-governed agreement defining service levels, performance metrics, and obligations between service provider and customer.
Download
5 Day SLA
A Philippine law-governed Service Level Agreement establishing 5-day response and resolution commitments for service delivery and support.
Download
4 Hour SLA
A Philippine law-governed Service Level Agreement establishing 4-hour response time commitments with associated service metrics and remedies.
Download
99.99 Uptime SLA
A Philippines-compliant Service Level Agreement template guaranteeing 99.99% service uptime, with comprehensive technical specifications and remediation procedures.
Download
SLA Contract Management
A Philippine law-governed Service Level Agreement (SLA) Contract that defines service standards, performance metrics, and obligations between service provider and recipient.
Download
SLA Change Management
A Philippine law-compliant framework for managing and implementing changes to Service Level Agreements, ensuring structured change control and regulatory compliance.
Download
Sla (Retail)
A Philippine-compliant Service Level Agreement template for retail operations, defining service standards and performance metrics between service providers and retail businesses.
Download
SLA Fulfillment
A Philippine law-governed Service Level Agreement (SLA) Fulfillment contract defining service standards, performance metrics, and accountability measures between service provider and customer.
Download
Default SLA
Philippine-compliant Service Level Agreement template defining service standards and performance metrics between provider and customer.
Download
SLA For Problem Management
A Philippine-law governed SLA defining problem management services, metrics, and obligations for IT service providers and clients.
Download
SLA Call
A Philippine-law governed Service Level Agreement that establishes performance standards and operational requirements for call center services, ensuring compliance with local regulations.
Download
OLA Service Level Agreement
A service level agreement for Ola's ride-hailing operations in the Philippines, establishing operational standards and compliance requirements under Philippine law.
Download
Improved SLA
An enhanced Service Level Agreement template compliant with Philippine law, featuring comprehensive performance metrics and service standards.
Download
SLA Production
A Philippine law-governed Service Level Agreement establishing performance metrics and standards for production services, including quality requirements and operational specifications.
Download
Service Level Agreement For Schools
Philippine-compliant Service Level Agreement template for educational institutions, establishing service standards and accountability measures between providers and schools.
Download
SLA Enterprise
Enterprise-level Service Level Agreement template for technology services in the Philippines, incorporating local legal requirements and international best practices.
Download
Maintenance SLA
A Philippine law-governed agreement establishing terms, conditions, and performance standards for maintenance services.
Download
Tier 3 SLA
Philippine law-compliant Tier 3 Service Level Agreement template for non-critical business services with standard support levels.
Download
Sla (Healthcare)
Healthcare Service Level Agreement template for the Philippine market, establishing service standards and compliance with local healthcare regulations.
Download
SLA Uptime
A Philippine-law governed Service Level Agreement establishing uptime commitments and performance metrics for system availability, including measurement and compensation mechanisms.
Download
Outsourcing SLA
A Philippine law-governed service level agreement defining terms, conditions, and performance metrics for outsourcing services between provider and customer.
Download
99.999 SLA
A 99.999% uptime Service Level Agreement under Philippine law, establishing stringent service availability requirements with comprehensive technical and legal compliance measures.
Download
SLA Document
A Philippine law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
Download
Task SLA
A Philippine law-governed agreement establishing performance standards and metrics for specific task-based services, including service levels, monitoring mechanisms, and remedies for non-compliance.
Download
Software As A Service SLA
A Philippine law-governed agreement defining service levels, performance metrics, and obligations for cloud-based software services.
Download
SLA Training
A Philippine law-governed agreement establishing service level standards and requirements for training service delivery, combining training contract elements with specific performance metrics.
Download
SLA Storage
A Philippine-law governed Storage SLA defining storage service terms, performance metrics, and compliance requirements.
Download
SLA Product Management
A Philippine law-governed Service Level Agreement specifying terms and performance metrics for product management services.
Download
SLA Level 1
A Philippine law-governed Service Level Agreement defining basic service standards and performance metrics between provider and customer.
Download
SLA Audit
A formal audit report evaluating SLA compliance and performance under Philippine jurisdiction, following local auditing standards and regulatory requirements.
Download
SLA 8x5
A Philippine law-governed Service Level Agreement defining 8x5 service delivery terms, performance standards, and contractual obligations.
Download
Shipping SLA
A Philippine law-governed agreement establishing performance standards and terms for shipping services, including service levels, metrics, and compliance requirements.
Download
Security Level Agreement
A Philippine-law governed agreement establishing security requirements, standards, and obligations between parties, ensuring compliance with local data protection and cybersecurity regulations.
Download
Quality SLA
A Philippine-law governed Quality Service Level Agreement defining service quality standards, metrics, and performance requirements in accordance with local regulations.
Download
Procurement SLA
A Philippine-compliant Procurement Service Level Agreement template establishing performance metrics and governance for procurement relationships under Philippine law.
Download
Premium SLA
A premium-level Service Level Agreement under Philippine law defining enhanced service commitments and performance standards between provider and customer.
Download
Performance SLA
A Philippine-law governed agreement defining service performance standards, metrics, and remedies between service provider and customer.
Download
Latency SLA
A Philippine law-compliant Service Level Agreement specifically governing network latency performance standards and remedies.
Download
Guaranteed SLA
A legally binding agreement under Philippine law that establishes guaranteed service levels with specific performance metrics and remedies for service failures.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)