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1. Business Continuity: Additional provisions for ensuring service continuity during disruptions, recommended for critical services

2. Knowledge Transfer: Procedures for sharing expertise and documentation, important when complex technical systems are involved

3. Environmental Commitments: Specific environmental considerations and sustainability requirements, relevant for services with environmental impact

4. Innovation and Improvement: Framework for continuous service improvement and innovation, useful for long-term strategic partnerships

5. Resource Management: Detailed provisions for shared resource allocation, relevant when significant resources are shared

6. Compliance with Department-Specific Regulations: Additional compliance requirements specific to certain departments

7. Third-Party Dependencies: Management of external dependencies and contractors, needed when external parties are involved

1. Schedule 1: Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2: Operating Procedures: Detailed operational procedures and workflows

3. Schedule 3: Contact Matrix: List of key contacts and escalation procedures

4. Schedule 4: Performance Metrics and KPIs: Detailed description of performance indicators and measurement methods

5. Schedule 5: Technical Requirements: Specific technical requirements and standards

6. Schedule 6: Security Protocols: Detailed security requirements and procedures

7. Schedule 7: Reporting Templates: Standard templates for regular service reporting

8. Appendix A: Glossary: Extended glossary of technical terms and abbreviations

9. Appendix B: Change Request Forms: Standard forms for requesting service changes