Document background
The Interdepartmental SLA serves as a crucial governance tool for organizations operating in the UAE, establishing clear service expectations and accountability between internal departments. This document type is essential when departments within an organization need to formalize their service relationships, particularly in cases involving regular service delivery, resource sharing, or ongoing operational support. The agreement must align with UAE Federal Laws, including civil service regulations, commercial laws, and electronic transaction requirements where applicable. It typically includes detailed service specifications, performance metrics, reporting requirements, and governance mechanisms. The Interdepartmental SLA is particularly relevant in the context of UAE's emphasis on organizational excellence and structured governance, providing a framework for measuring and maintaining service quality while ensuring clear accountability and compliance with local regulatory requirements.
