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1. Transition Services: Required when service transition from existing providers is needed

2. Local Content Requirements: Included when specific UAE national content requirements apply

3. Innovation and Continuous Improvement: Optional section for strategic or long-term agreements requiring service evolution

4. Environmental Compliance: Required for services with environmental impact considerations

5. Knowledge Transfer: Included when capability building of government staff is required

6. Intellectual Property Rights: Required when service involves development of custom solutions or IP

7. Third-Party Management: Needed when subcontractors or third-party providers are involved

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services

2. Schedule 2 - Service Levels and KPIs: Comprehensive metrics, measurement methods, and targets

3. Schedule 3 - Pricing and Payment: Detailed pricing structure, payment terms, and penalties

4. Schedule 4 - Governance Procedures: Detailed procedures for service management and oversight

5. Schedule 5 - Security Requirements: Specific security protocols and compliance requirements

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Staff and Key Personnel: Details of key staff and their qualifications

8. Appendix A - Performance Report Templates: Standard templates for performance reporting

9. Appendix B - Escalation Matrix: Contact details and procedures for issue escalation

10. Appendix C - Technical Infrastructure: Technical specifications and architecture diagrams