¶¶Òõ¶ÌÊÓƵ

1. Data Protection and Privacy: Required when service involves processing personal data or operating in regulated industries

2. Business Continuity: Include when service criticality requires specific disaster recovery and continuity measures

3. Security Requirements: Add when service involves sensitive data or systems requiring specific security measures

4. Transformation Services: Include when the agreement covers service transition or transformation phases

5. Multi-vendor Integration: Required when service provider must integrate with other vendors' services

6. Cultural and Language Requirements: Include for international services requiring specific cultural or language considerations

7. Innovation and Continuous Improvement: Add when agreement includes specific requirements for service evolution and improvement

1. Schedule 1 - Experience Metrics Definition: Detailed definitions and calculations for each experience metric

2. Schedule 2 - Service Level Matrix: Comprehensive matrix of experience levels, targets, and measurement frequencies

3. Schedule 3 - Measurement Tools and Methods: Technical specifications of tools and methodologies used for experience measurement

4. Schedule 4 - Pricing and Financial Models: Detailed pricing structures, including experience-based incentives and penalties

5. Schedule 5 - Reporting Templates: Standard formats for experience level reporting and dashboards

6. Schedule 6 - Governance Procedures: Detailed procedures for governance meetings, escalations, and reviews

7. Appendix A - Technical Architecture: Overview of technical infrastructure supporting experience measurement

8. Appendix B - Data Collection Points: Mapping of user journey touchpoints where experience data is collected

9. Appendix C - Baseline Measurements: Initial experience level measurements serving as agreement baseline