The Employment Contract For Hotel Staff is a comprehensive legal document designed for use in the Malaysian hospitality industry. It serves as a formal agreement between hotels/hospitality establishments and their employees, ensuring compliance with Malaysian employment law, particularly the Employment Act 1955 and related legislation. This contract template is specifically tailored for the unique demands of hotel operations, including provisions for shift work, service charge distribution, guest relations, and specific operational requirements. It's suitable for various positions within hotel operations, from front desk staff to housekeeping and management roles, and can be customized based on the specific position while maintaining compliance with Malaysian labor laws. The document includes essential provisions for working hours, benefits, leave entitlements, and other terms specific to the hospitality industry.
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1. Parties: Identification of the employer (hotel) and employee with complete details
2. Background: Brief context about the employment relationship and purpose of the agreement
3. Definitions: Key terms used throughout the contract including specific hotel industry terminology
4. Appointment and Term: Position title, employment status (permanent/temporary), and commencement date
5. Duties and Responsibilities: Detailed description of job scope, reporting structure, and key responsibilities
6. Work Hours and Schedule: Regular working hours, shift patterns, and overtime arrangements
7. Remuneration and Benefits: Base salary, allowances, overtime rates, and statutory benefits
8. Leave Entitlements: Annual, medical, hospitalization, and other types of leave as per Employment Act
9. Probation Period: Duration of probation and terms applicable during this period
10. Performance Review: Frequency and basis of performance evaluations
11. Confidentiality: Protection of hotel's confidential information and guest privacy
12. Standards of Conduct: Expected behavior, grooming standards, and uniform requirements
13. Health and Safety: Compliance with safety regulations and health requirements
14. Disciplinary Procedures: Process for handling misconduct and disciplinary actions
15. Termination: Grounds for termination, notice periods, and procedures
16. Governing Law: Application of Malaysian law and jurisdiction
1. Service Charge Distribution: For hotels that collect service charges, details of distribution system
2. Staff Accommodation: Where hotel provides accommodation, terms and conditions of usage
3. Non-Competition: For management positions, restrictions on working with competitors
4. Training Requirements: For positions requiring specific certifications or training
5. Transfer Clause: For hotel chains with multiple properties, terms for potential transfers
6. Commission Structure: For sales or service roles with commission-based incentives
7. Language Requirements: For customer-facing roles requiring specific language proficiency
1. Schedule 1 - Job Description: Detailed breakdown of responsibilities and duties
2. Schedule 2 - Compensation Details: Breakdown of salary components, allowances, and benefits
3. Schedule 3 - Uniform Guidelines: Specifications for uniform and grooming standards
4. Schedule 4 - Standard Operating Procedures: Reference to relevant SOPs for the position
5. Schedule 5 - Code of Conduct: Detailed behavioral expectations and guest interaction protocols
6. Appendix A - Employee Handbook Reference: Key policies from employee handbook incorporated by reference
7. Appendix B - Benefits Summary: Overview of all employee benefits and eligibility criteria
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Tourism
Food and Beverage
Accommodation Services
Resort Operations
Entertainment and Recreation
Service Industry
Travel and Tourism
Relevant Teams
Front Office
Housekeeping
Food and Beverage
Kitchen
Security
Maintenance
Guest Relations
Events and Banquets
Sales and Marketing
Human Resources
Finance and Accounting
Spa and Recreation
Engineering
Reservations
Executive Office
Relevant Roles
Hotel Manager
Front Office Manager
Housekeeping Supervisor
Front Desk Agent
Concierge
Restaurant Manager
Chef
Room Attendant
Bellhop
Security Officer
Maintenance Engineer
Guest Relations Officer
Food and Beverage Server
Spa Manager
Events Coordinator
Reservations Agent
Recreation Coordinator
Valet Attendant
Kitchen Staff
Accounting Manager
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