Tour Guide Feedback Form

Tour Guide Feedback Form Template for Switzerland

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Key Requirements PROMPT example:

"I need a basic Tour Guide Feedback Form in English for my small hiking tour company in Switzerland, focusing on guide performance and safety measures, to be implemented by March 2025."

Document background

The Tour Guide Feedback Form is an essential quality assurance tool used in the Swiss tourism industry to gather and document customer feedback on guided tour experiences. This document is typically implemented at the conclusion of guided tours to collect structured feedback about the tour guide's performance, knowledge, communication skills, and overall service quality. Designed in accordance with Swiss federal data protection laws and cantonal tourism regulations, it serves multiple purposes: performance evaluation, service improvement, customer satisfaction measurement, and documentation for regulatory compliance. The form includes both quantitative ratings and qualitative feedback sections, ensuring comprehensive evaluation while maintaining Swiss legal requirements for data collection and processing.

Suggested Sections

1. Tour Information: Essential details including tour date, tour name/reference, tour guide name, and duration of tour

2. Customer Information: Basic customer details including name and contact information (optional), with clear indication of which fields are mandatory

3. Data Protection Notice: Clear statement about how the collected data will be used, stored, and processed in compliance with Swiss data protection laws

4. Rating Categories: Structured numerical rating system (typically 1-5) for key aspects such as punctuality, knowledge, communication skills, and overall experience

5. Written Feedback: Open text fields for detailed comments about positive aspects and areas for improvement

6. Service Verification: Confirmation that the customer actually participated in the tour

Optional Sections

1. Group Experience: Additional questions specific to group tours, used when the tour was conducted for more than 5 people

2. Safety Compliance: Section for feedback on safety measures and protocols, particularly important for adventure or outdoor tours

3. Language Proficiency: Specific section for evaluating language skills when tours are conducted in multiple languages

4. Photo Consent: Optional section for cases where photos were taken during the tour and might be used for promotional purposes

Suggested Schedules

1. Rating Scale Guide: Detailed explanation of the rating scale and criteria for each score level

2. Privacy Policy: Detailed privacy policy and data protection information in compliance with Swiss law

3. Tour Terms and Conditions: Reference to the original tour terms and conditions that apply to the feedback process

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Tourism

Hospitality

Adventure Sports

Cultural Tourism

Educational Tourism

Corporate Events

Mountain Tourism

Urban Tourism

Eco-Tourism

Luxury Travel

Relevant Teams

Operations

Customer Experience

Quality Assurance

Guest Relations

Legal & Compliance

Customer Insights

Product Development

Training & Development

Tourism Services

Performance Management

Relevant Roles

Tour Guide

Tourism Operations Manager

Customer Experience Manager

Quality Assurance Specialist

Tourism Director

Guest Relations Manager

Tour Operations Coordinator

Tourism Service Supervisor

Compliance Officer

Customer Feedback Analyst

Tourism Product Manager

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