Feedback Questionnaire

Feedback Questionnaire Template for Switzerland

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Key Requirements PROMPT example:

"I need a Feedback Questionnaire in both German and French for our Swiss medical clinic chain to gather patient satisfaction data, ensuring FADP compliance and including specific sections about treatment quality and staff interactions."

Document background

The Feedback Questionnaire serves as a vital tool for organizations operating under Swiss jurisdiction to gather structured feedback while maintaining compliance with Swiss data protection laws and regulations. This document type is essential when collecting opinions, evaluations, or assessments from various stakeholders, whether for product development, service improvement, employee satisfaction, or customer experience enhancement. The questionnaire incorporates mandatory Swiss legal requirements regarding data privacy, consent, and processing transparency, making it suitable for both internal and external feedback collection. It includes comprehensive data protection notices, clear purpose statements, and explicit consent mechanisms as required by Swiss law, particularly the FADP/DSG.

Suggested Sections

1. Introduction: Brief explanation of the purpose of the questionnaire and how the feedback will be used

2. Data Protection Notice: Statement on how personal data will be collected, processed, and stored in compliance with Swiss FADP

3. Instructions: Clear guidance on how to complete the questionnaire, including rating scales or scoring systems if applicable

4. Core Questions: Main feedback questions organized in a logical sequence

5. Consent Declaration: Explicit consent section for data collection and processing, including opt-in mechanisms

6. Submission Instructions: Clear information on how and where to submit the completed questionnaire

Optional Sections

1. Demographic Information: Optional section for collecting relevant demographic data when needed for analysis purposes

2. Contact Information: Optional section for respondent contact details if follow-up is required

3. Confidentiality Statement: Additional privacy guarantees when collecting sensitive feedback

4. Language Selection: For questionnaires used across different Swiss linguistic regions

5. Employee Rights Notice: Required when used in employment context to comply with Swiss labor law

6. Incentive Information: Details about any rewards or incentives for completion, if applicable

Suggested Schedules

1. Rating Scale Guide: Detailed explanation of rating scales or scoring systems used in the questionnaire

2. Privacy Policy: Detailed privacy policy and data protection information

3. Terms and Conditions: Complete terms governing the feedback collection process

4. Data Processing Information: Detailed information about how the collected data will be processed and used

5. Contact List: List of relevant contact persons or departments for questions or concerns

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Healthcare

Financial Services

Education

Retail

Hospitality

Technology

Manufacturing

Professional Services

Public Sector

Non-Profit Organizations

Telecommunications

Consumer Goods

Transportation

Relevant Teams

Human Resources

Customer Experience

Quality Assurance

Legal & Compliance

Market Research

Product Development

Operations

Customer Service

Training & Development

Data Protection

Business Intelligence

User Experience Research

Relevant Roles

Customer Experience Manager

Human Resources Director

Quality Assurance Manager

Market Research Analyst

Product Manager

Operations Director

Compliance Officer

Data Protection Officer

Customer Service Manager

Employee Relations Manager

Training and Development Manager

Research Director

Business Intelligence Analyst

User Experience Researcher

Service Quality Coordinator

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