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Term Service Agreement Template for Switzerland

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Key Requirements PROMPT example:

Term Service Agreement

"I need a Term Service Agreement under Swiss law for IT infrastructure maintenance services, including specific provisions for data security and 24/7 support requirements, to be effective from March 1, 2025."

Document background
The Term Service Agreement is a fundamental contract type used in Swiss business relationships for establishing long-term service arrangements between providers and customers. This document is particularly relevant when parties need to formalize an ongoing service relationship under Swiss law, requiring compliance with the Swiss Code of Obligations and related regulations. It is commonly used for both domestic Swiss operations and international business relationships where Swiss law governs the arrangement. The agreement typically includes detailed service specifications, performance metrics, pricing structures, and regulatory compliance requirements, making it suitable for complex service relationships while maintaining flexibility for different service types and business needs. The Term Service Agreement is especially important in regulated industries or when dealing with data protection concerns under Swiss law.
Suggested Sections

1. Parties: Identification and details of the contracting parties including registered addresses and company numbers

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Defined terms used throughout the agreement

4. Services: Detailed description of services to be provided, including scope and delivery requirements

5. Term and Termination: Duration of the agreement, renewal terms, and termination provisions

6. Fees and Payment: Pricing, payment terms, invoicing procedures, and late payment consequences

7. Service Levels: Performance standards, metrics, and remedies for failure to meet agreed levels

8. Data Protection and Privacy: Compliance with Swiss FADP/DSG and data handling obligations

9. Confidentiality: Protection of confidential information and trade secrets

10. Liability and Indemnification: Limitations of liability and indemnification obligations

11. Force Majeure: Events excusing performance and related procedures

12. Governing Law and Jurisdiction: Swiss law application and jurisdiction for disputes

13. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Intellectual Property Rights: Include when services involve creation or licensing of intellectual property

2. Insurance: Include when specific insurance coverage is required for service delivery

3. Personnel and Subcontractors: Include when service provider will use subcontractors or dedicated personnel

4. Compliance with Laws: Include when services are in regulated industries or require specific certifications

5. Security Requirements: Include when services involve IT systems or sensitive data access

6. Change Control: Include when services may require formal procedures for modifications

7. Business Continuity: Include for critical services requiring disaster recovery planning

8. Exit Management: Include when transition of services at termination needs detailed planning

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels: Detailed performance metrics, measurement methods, and remedies

3. Schedule 3 - Charges: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations and procedures

5. Schedule 5 - Contact Details: Key personnel and escalation contacts for both parties

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Security Standards: Required security measures and compliance standards

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions


















































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Relevant Industries

Information Technology

Professional Services

Manufacturing

Financial Services

Healthcare

Telecommunications

Consulting

Facilities Management

Business Process Outsourcing

Software Development

Engineering Services

Relevant Teams

Legal

Procurement

Operations

Commercial

Compliance

Finance

Risk Management

Business Development

Account Management

Service Delivery

Contract Administration

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Commercial Director

Chief Operating Officer

Compliance Officer

Business Development Manager

Account Manager

Operations Director

Risk Manager

Service Delivery Manager

Chief Financial Officer

General Counsel

Project Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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