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Term Service Agreement
"I need a Term Service Agreement under Swiss law for IT infrastructure maintenance services, including specific provisions for data security and 24/7 support requirements, to be effective from March 1, 2025."
1. Parties: Identification and details of the contracting parties including registered addresses and company numbers
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Defined terms used throughout the agreement
4. Services: Detailed description of services to be provided, including scope and delivery requirements
5. Term and Termination: Duration of the agreement, renewal terms, and termination provisions
6. Fees and Payment: Pricing, payment terms, invoicing procedures, and late payment consequences
7. Service Levels: Performance standards, metrics, and remedies for failure to meet agreed levels
8. Data Protection and Privacy: Compliance with Swiss FADP/DSG and data handling obligations
9. Confidentiality: Protection of confidential information and trade secrets
10. Liability and Indemnification: Limitations of liability and indemnification obligations
11. Force Majeure: Events excusing performance and related procedures
12. Governing Law and Jurisdiction: Swiss law application and jurisdiction for disputes
13. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments
1. Intellectual Property Rights: Include when services involve creation or licensing of intellectual property
2. Insurance: Include when specific insurance coverage is required for service delivery
3. Personnel and Subcontractors: Include when service provider will use subcontractors or dedicated personnel
4. Compliance with Laws: Include when services are in regulated industries or require specific certifications
5. Security Requirements: Include when services involve IT systems or sensitive data access
6. Change Control: Include when services may require formal procedures for modifications
7. Business Continuity: Include for critical services requiring disaster recovery planning
8. Exit Management: Include when transition of services at termination needs detailed planning
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Service Levels: Detailed performance metrics, measurement methods, and remedies
3. Schedule 3 - Charges: Detailed pricing structure, rates, and payment terms
4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations and procedures
5. Schedule 5 - Contact Details: Key personnel and escalation contacts for both parties
6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery
7. Appendix B - Security Standards: Required security measures and compliance standards
Authors
Information Technology
Professional Services
Manufacturing
Financial Services
Healthcare
Telecommunications
Consulting
Facilities Management
Business Process Outsourcing
Software Development
Engineering Services
Legal
Procurement
Operations
Commercial
Compliance
Finance
Risk Management
Business Development
Account Management
Service Delivery
Contract Administration
Legal Counsel
Contract Manager
Procurement Manager
Commercial Director
Chief Operating Officer
Compliance Officer
Business Development Manager
Account Manager
Operations Director
Risk Manager
Service Delivery Manager
Chief Financial Officer
General Counsel
Project Manager
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