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Term Service Agreement
"I need a Term Service Agreement for an IT infrastructure maintenance contract between a Qatar-based oil company and an international service provider, starting March 2025, with specific provisions for cybersecurity compliance and local content requirements."
1. Parties: Identification of parties with full legal names, registration details, and addresses as per Qatar commercial registration requirements
2. Background: Context of the agreement, relationship between parties, and purpose of the service arrangement
3. Definitions: Key terms used throughout the agreement, including service-specific terminology and Qatar law references
4. Service Scope: Detailed description of services to be provided, service levels, and performance standards
5. Term and Renewal: Duration of the agreement, renewal provisions, and notice periods for extension or termination
6. Payment Terms: Fees, payment schedule, invoicing requirements, and currency specifications
7. Service Provider Obligations: Key responsibilities, deliverables, and performance standards of the service provider
8. Client Obligations: Client responsibilities, including access, information provision, and cooperation requirements
9. Compliance and Regulations: Compliance with Qatar laws, regulations, and industry standards
10. Intellectual Property: Ownership and usage rights of IP created or used during service provision
11. Confidentiality: Protection of confidential information and trade secrets
12. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
13. Force Majeure: Events excusing performance and related procedures
14. Termination: Grounds for termination, notice requirements, and post-termination obligations
15. Dispute Resolution: Dispute resolution procedures, governing law (Qatar), and jurisdiction specifications
16. General Provisions: Standard clauses including notices, amendments, assignment, and entire agreement
1. Data Protection: Required when services involve personal data processing or storage, ensuring compliance with Qatar's data protection laws
2. Service Level Agreement (SLA): Needed for technical or operational services requiring specific performance metrics
3. Change Control: Required for complex services where scope or specifications may need formal variation procedures
4. Business Continuity: Important for critical services requiring disaster recovery and business continuity planning
5. Subcontracting: Necessary when service provider may need to engage subcontractors
6. Personnel Requirements: Required when specific qualifications or security clearances are needed for service delivery
7. Environmental Compliance: Important for services with environmental impact or sustainability requirements
8. Islamic Finance Compliance: Required when services involve financial arrangements requiring Shariah compliance
9. Local Content Requirements: Needed when Qatar's local content requirements apply to service delivery
1. Schedule 1 - Service Specifications: Detailed technical and operational specifications of services
2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements
3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, payment terms, and pricing mechanisms
4. Schedule 4 - Key Personnel: Details of key staff members and their roles in service delivery
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation or transition
6. Schedule 6 - Governance and Reporting: Management structure, meeting schedules, and reporting requirements
7. Appendix A - Forms and Templates: Standard forms for service requests, reports, and other operational documents
8. Appendix B - Technical Requirements: Specific technical standards, systems, or equipment requirements
9. Appendix C - Security Requirements: Security protocols, access requirements, and confidentiality procedures
Authors
Oil & Gas
Construction & Engineering
Professional Services
Information Technology
Facilities Management
Healthcare
Education
Financial Services
Telecommunications
Logistics & Transportation
Real Estate
Hospitality
Manufacturing
Energy & Utilities
Consulting Services
Legal
Procurement
Operations
Commercial
Finance
Compliance
Risk Management
Service Delivery
Business Development
Contract Administration
Technical Operations
Supply Chain
Project Management
Quality Assurance
Legal Counsel
Contract Manager
Procurement Manager
Commercial Director
Operations Manager
Project Manager
Chief Financial Officer
Business Development Manager
Compliance Officer
Risk Manager
Service Delivery Manager
Account Manager
General Manager
Chief Executive Officer
Technical Director
Supply Chain Manager
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