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Term Service Agreement
"I need a Term Service Agreement for providing IT maintenance services to a large retail company, including specific service levels for response times and system availability, with the contract starting from March 2025 for an initial period of three years."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Term and Termination: Duration and termination provisions
6. Charges and Payment: Pricing, payment terms, and invoicing
7. Service Levels: Performance standards and metrics
8. Liability and Indemnities: Risk allocation between parties
9. Governing Law: Applicable law and jurisdiction
1. Change Control: Process for managing changes to services - recommended for complex or long-term service arrangements
2. Force Majeure: Provisions for unforeseen circumstances - recommended when service delivery might be affected by external events
3. TUPE: Transfer of employees provisions - required when service provision involves staff transfers
4. Data Protection: GDPR and data handling requirements - required when personal data is processed
1. Schedule 1 - Service Description: Detailed specification of services and service delivery requirements
2. Schedule 2 - Charges: Detailed pricing structure, payment terms, and rate card
3. Schedule 3 - Service Levels: Detailed performance metrics, KPIs, and service credit regime
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and requirements
5. Schedule 5 - Change Control Procedure: Detailed process for managing changes to services and documentation requirements
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