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Long Term Service Contract Template for England and Wales

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Key Requirements PROMPT example:

Long Term Service Contract

"I need a Long Term Service Contract for IT maintenance services starting March 2025, where we'll be the service provider delivering 24/7 support to a large retail client, with specific SLAs and quarterly performance reviews."

Document background
The Long Term Service Contract is essential for businesses establishing sustained service relationships in England and Wales. It's particularly valuable when services are critical to operations, require significant integration, or involve substantial investment. The document addresses key aspects including service scope, performance metrics, pricing mechanisms, term and renewal provisions, and risk allocation. It incorporates necessary compliance with English legislation while providing flexibility for service evolution over time. This contract type is commonly used for outsourcing arrangements, managed services, and ongoing professional service engagements where continuity and quality assurance are paramount.
Suggested Sections

1. Parties: Identification and details of contracting parties

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Services: Detailed description of services to be provided

5. Duration and Term: Contract period and renewal provisions

6. Payment Terms: Fees, payment schedule, and invoicing requirements

7. Service Levels: Performance standards and metrics

8. Termination: Circumstances and process for contract termination

9. Liability and Indemnification: Risk allocation between parties

10. Governing Law: Applicable law and jurisdiction

Optional Sections

1. Change Control: Process for managing changes to services - recommended for complex service arrangements with likely modifications

2. Force Majeure: Provisions for unforeseeable circumstances - recommended for high-risk or critical services

3. Data Protection: GDPR and data handling requirements - required when personal data is processed

4. Anti-Bribery: Compliance with anti-corruption laws - recommended for international services or high-value contracts

Suggested Schedules

1. Service Description Schedule: Detailed specification of services

2. Service Level Agreement: Detailed performance metrics and remedies

3. Pricing Schedule: Detailed pricing structure and calculations

4. Key Personnel: List of key staff and their roles

5. Data Processing Agreement: Detailed data protection obligations and procedures

6. Exit Plan: Procedures for contract termination and service transition

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions






















Clauses

























Relevant Industries
Relevant Teams
Relevant Roles
Industries

Supply of Goods and Services Act 1982: Core legislation that defines implied terms about service quality, sets standards for reasonable care and skill, and establishes timeframes for service delivery

Contracts (Rights of Third Parties) Act 1999: Governs third-party rights under the contract and affects contract enforcement provisions

Unfair Contract Terms Act 1977: Regulates exclusion clauses, limits liability restrictions, and ensures reasonableness of contractual terms

Consumer Rights Act 2015: Defines consumer rights, sets service quality standards, and regulates unfair terms (applicable if B2C)

Late Payment of Commercial Debts (Interest) Act 1998: Governs payment terms and sets statutory interest rates for late payments in commercial transactions

Modern Slavery Act 2015: Ensures compliance with labor laws and requires transparency in supply chains regarding modern slavery and human trafficking

Data Protection Act 2018 and UK GDPR: Regulates data handling and sets privacy requirements for personal data processing and protection

Bribery Act 2010: Provides anti-corruption provisions and establishes corporate compliance requirements to prevent bribery

Equality Act 2010: Prevents discrimination and ensures equal treatment in service provision and employment

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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