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Long Term Service Contract
"I need a Long Term Service Contract for IT maintenance services starting March 2025, where we'll be the service provider delivering 24/7 support to a large retail client, with specific SLAs and quarterly performance reviews."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Duration and Term: Contract period and renewal provisions
6. Payment Terms: Fees, payment schedule, and invoicing requirements
7. Service Levels: Performance standards and metrics
8. Termination: Circumstances and process for contract termination
9. Liability and Indemnification: Risk allocation between parties
10. Governing Law: Applicable law and jurisdiction
1. Change Control: Process for managing changes to services - recommended for complex service arrangements with likely modifications
2. Force Majeure: Provisions for unforeseeable circumstances - recommended for high-risk or critical services
3. Data Protection: GDPR and data handling requirements - required when personal data is processed
4. Anti-Bribery: Compliance with anti-corruption laws - recommended for international services or high-value contracts
1. Service Description Schedule: Detailed specification of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Pricing Schedule: Detailed pricing structure and calculations
4. Key Personnel: List of key staff and their roles
5. Data Processing Agreement: Detailed data protection obligations and procedures
6. Exit Plan: Procedures for contract termination and service transition
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