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1. Change Control: Process for requesting and implementing changes to services - include when services may evolve over time

2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

3. Insurance: Insurance requirements and coverage levels - include for high-risk services

4. Anti-Corruption: Anti-bribery and corruption provisions - include when dealing with public sector or high-risk jurisdictions

5. Audit Rights: Right to audit service provider's performance and records - include for regulated industries or critical services

6. Security Requirements: Specific security protocols and requirements - include when handling sensitive data or systems

7. Transition Assistance: End of contract transition support - include for complex or business-critical services

8. Regulatory Compliance: Specific regulatory requirements - include for regulated industries

9. Subcontracting: Terms for engaging subcontractors - include when subcontracting is likely

1. Schedule 1 - Services Description: Detailed specification of services, including technical requirements and deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements, measurement methods, and penalties

3. Schedule 3 - Charges and Payment: Detailed fee structure, rates, expenses, and payment calculations

4. Schedule 4 - Key Personnel: List of key personnel from both parties and their roles

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Change Control Procedure: Detailed process for requesting and implementing changes

7. Schedule 7 - Required Insurance: Specific insurance types and coverage levels required

8. Appendix A - Template Reports: Standard formats for required service reports and documentation

9. Appendix B - Security Policies: Detailed security requirements and procedures