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Long Term Service Contract
"I need a Long Term Service Contract for IT infrastructure management services to be provided by a global technology company to our Qatar-based oil and gas operation, starting March 2025, with specific emphasis on data security and local content requirements."
1. Parties: Identification of contracting parties with full legal names and registration details as per Qatari requirements
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions and Interpretation: Definitions of key terms and interpretation rules, including Arabic/English language precedence
4. Term and Renewal: Duration of the agreement, commencement date, and renewal provisions
5. Scope of Services: Detailed description of services to be provided, including service levels and standards
6. Service Provider's Obligations: Key responsibilities and commitments of the service provider
7. Client's Obligations: Key responsibilities and commitments of the client
8. Fees and Payment Terms: Pricing, payment schedule, invoicing requirements, and payment methods
9. Performance Monitoring: KPIs, reporting requirements, and performance review mechanisms
10. Staff and Resources: Requirements for personnel, qualifications, and resource allocation
11. Compliance with Laws: Obligations to comply with Qatari laws and regulations
12. Confidentiality: Protection of confidential information and trade secrets
13. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
14. Liability and Indemnification: Limitation of liability and indemnification obligations
15. Force Majeure: Events constituting force majeure and consequences
16. Termination: Grounds for termination, notice periods, and consequences of termination
17. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
18. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments
1. Insurance: Specific insurance requirements - include when services involve physical presence or high-risk activities
2. Data Protection: Data handling and privacy obligations - include when personal data processing is involved
3. Health and Safety: HSE requirements - include for on-site services or technical operations
4. Local Content Requirements: Qatarization and local content obligations - include for government or semi-government contracts
5. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
6. Environmental Compliance: Environmental standards and compliance - include for services with environmental impact
7. Security Requirements: Physical and information security requirements - include for sensitive operations
8. Transition and Exit: Detailed exit management provisions - include for complex or critical services
1. Schedule 1 - Service Description: Detailed specifications of services, including technical requirements and standards
2. Schedule 2 - Service Levels: Detailed SLAs, KPIs, and performance measurement criteria
3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment milestones
4. Schedule 4 - Staff and Key Personnel: List of key personnel, qualifications, and replacement procedures
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Reporting Requirements: Templates and specifications for required reports
7. Schedule 7 - Client Dependencies: List of items, access, and information to be provided by client
8. Appendix A - Form of Performance Bond: Template for performance guarantee if required
9. Appendix B - Technical Standards: Applicable technical standards and specifications
10. Appendix C - Change Control Procedure: Process and forms for managing contract changes
Authors
Oil & Gas
Construction
Facilities Management
Information Technology
Professional Services
Healthcare
Manufacturing
Telecommunications
Education
Infrastructure
Hospitality
Real Estate
Legal
Procurement
Operations
Commercial
Finance
Risk & Compliance
Technical Services
Business Development
Project Management
Service Delivery
Chief Executive Officer
Chief Operating Officer
Commercial Director
Procurement Manager
Legal Counsel
Contract Manager
Operations Director
Project Manager
Risk Manager
Compliance Officer
Finance Director
Technical Director
Business Development Manager
Service Delivery Manager
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