This Customer Contract template is designed for use in the Swiss market, providing a standardized framework for business-to-customer relationships under Swiss law. It is particularly suitable for companies operating in Switzerland that need a robust legal foundation for their customer interactions, whether in B2C or B2B contexts. The document incorporates key requirements from the Swiss Code of Obligations, Federal Act on Data Protection, and other relevant Swiss legislation, making it compliant with local regulatory requirements while remaining flexible enough to accommodate various business models and industry-specific needs. This template is essential for businesses looking to establish clear, legally sound relationships with their customers while ensuring protection of both parties' interests and compliance with Swiss consumer protection standards.
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1. Parties: Identification and details of the contracting parties, including full legal names, addresses, and registration numbers where applicable
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Key terms used throughout the agreement, ensuring clarity and consistent interpretation
4. Scope of Services/Products: Detailed description of the services or products to be provided, including specifications and quality standards
5. Pricing and Payment Terms: Price structure, payment schedule, invoicing details, and late payment consequences in accordance with Swiss law
6. Delivery and Acceptance: Terms for delivery or provision of services, including timelines and acceptance procedures
7. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
8. Obligations of the Provider: Specific responsibilities and commitments of the service/product provider
9. Obligations of the Customer: Customer's responsibilities and commitments
10. Confidentiality: Provisions for handling confidential information exchanged during the business relationship
11. Data Protection: Compliance with Swiss data protection laws (FADP) and data handling procedures
12. Liability and Indemnification: Limitation of liability and indemnification provisions in accordance with Swiss law
13. Force Majeure: Provisions for unforeseen circumstances preventing contract performance
14. Applicable Law and Jurisdiction: Confirmation of Swiss law governance and jurisdiction for disputes
15. General Provisions: Standard clauses including severability, entire agreement, and amendments
1. Intellectual Property Rights: Required when the contract involves creation, licensing, or transfer of intellectual property
2. Service Level Agreement: Needed for service contracts where specific performance metrics need to be maintained
3. Insurance: Required when specific insurance coverage needs to be maintained by either party
4. Compliance with Laws: Important when the contract involves regulated activities or specific industry requirements
5. Anti-Corruption: Recommended for international contracts or high-value transactions
6. Assignment and Subcontracting: Required when either party needs the right to transfer rights or delegate obligations
7. Change Management: Important for long-term contracts where scope or requirements might change
8. Warranty: Required for product sales or specific service guarantees
1. Schedule 1: Service/Product Specifications: Detailed technical or functional specifications of services or products
2. Schedule 2: Pricing Schedule: Detailed breakdown of prices, rates, and any volume-based discounts
3. Schedule 3: Service Levels: Detailed service level requirements and measurement metrics
4. Schedule 4: Data Processing Agreement: Required when personal data processing is involved, ensuring FADP compliance
5. Schedule 5: Contact Details: List of key contacts and escalation procedures
6. Appendix A: Technical Requirements: Specific technical requirements or standards that must be met
7. Appendix B: Form of Change Order: Template for documenting and approving changes to the contract scope
Relevant legal definitions
Clauses
Relevant Industries
Retail
Technology
Professional Services
Manufacturing
Financial Services
Healthcare
Telecommunications
Software
Consumer Goods
E-commerce
Consulting
Industrial Services
Hospitality
Education
Digital Services
Relevant Teams
Legal
Sales
Commercial
Business Development
Customer Success
Operations
Compliance
Risk Management
Account Management
Contract Administration
Customer Service
Product Management
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Sales Director
Commercial Manager
Compliance Officer
Account Executive
Customer Success Manager
Operations Manager
General Counsel
Sales Operations Manager
Procurement Manager
Chief Legal Officer
Business Owner
Risk Manager
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