This Customer Contract template is designed for use by businesses operating in Australia who need to establish clear, legally compliant relationships with their customers. It is suitable for both B2B and B2C arrangements and can be customized based on the specific products or services being offered. The document incorporates mandatory consumer protections required under Australian Consumer Law, addresses privacy obligations under the Privacy Act 1988, and includes provisions for electronic transactions where applicable. This template is particularly valuable for businesses seeking to standardize their customer relationships while ensuring compliance with Australian regulatory requirements and industry best practices.
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1. Parties: Identifies and provides full details of the contracting parties - the business and the customer
2. Background: Outlines the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Services or Products: Detailed description of what is being provided to the customer
5. Pricing and Payment: Payment terms, fees, and billing procedures
6. Term and Termination: Duration of the agreement and circumstances for termination
7. Customer Obligations: Customer's responsibilities and commitments
8. Provider Obligations: Provider's commitments and service standards
9. Australian Consumer Law Compliance: Mandatory consumer guarantees and rights under ACL
10. Privacy and Data Protection: How customer data will be handled in compliance with Privacy Act
11. Liability and Indemnities: Limitation of liability and indemnification provisions
12. Dispute Resolution: Process for handling disagreements
13. General Provisions: Standard boilerplate clauses including governing law, notices, etc.
1. Intellectual Property: Include when the service involves creation or licensing of IP
2. Service Levels: Include for ongoing services requiring specific performance standards
3. Insurance: Include for high-risk services or products
4. Security Requirements: Include when handling sensitive customer data or systems
5. Change Management: Include for long-term contracts requiring flexibility
6. Force Majeure: Include for services that could be impacted by events beyond control
7. Territory Restrictions: Include if services are limited to specific geographic areas
8. Marketing and Publicity: Include if either party wishes to use the other's name for marketing
1. Schedule 1 - Price List: Detailed pricing information, rates, and fees
2. Schedule 2 - Service Specifications: Technical specifications of products or services
3. Schedule 3 - Service Levels: Detailed service level agreements and metrics
4. Schedule 4 - Support Services: Details of support and maintenance services
5. Schedule 5 - Personal Data Processing: Detailed privacy and data handling procedures
6. Appendix A - Contact Details: Key contacts for both parties
7. Appendix B - Approved Locations: Where relevant, approved service delivery locations
Relevant legal definitions
Clauses
Relevant Industries
Retail
Technology
Professional Services
Manufacturing
Healthcare
Financial Services
Telecommunications
Construction
Education
Hospitality
Relevant Teams
Legal
Commercial
Sales
Compliance
Risk Management
Operations
Customer Service
Business Development
Account Management
Executive Leadership
Relevant Roles
Legal Counsel
Commercial Manager
Contract Manager
Sales Director
Business Development Manager
Compliance Officer
Risk Manager
Operations Manager
Customer Service Manager
Account Executive
General Manager
Chief Executive Officer
Chief Legal Officer
Chief Commercial Officer
Privacy Officer
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