This Customer Contract template is designed for use in the Netherlands, providing a standardized framework for business-to-consumer relationships under Dutch law. It incorporates mandatory provisions from the Dutch Civil Code (Burgerlijk Wetboek) and European Union consumer protection regulations, including the Consumer Rights Directive and GDPR/AVG. The document is particularly suitable for businesses operating in the Netherlands that need a robust legal framework for their customer relationships, whether for product sales, service delivery, or ongoing business relationships. It includes essential provisions for consumer protection, clear pricing structures, service delivery terms, and data protection requirements, while maintaining compliance with Dutch consumer law principles of reasonableness and fairness (redelijkheid en billijkheid).
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the business and customer, including full legal names, addresses, and registration details where applicable
2. Background: Brief context of the agreement and the relationship between the parties
3. Definitions: Clear explanations of key terms used throughout the agreement
4. Services/Products: Detailed description of the services or products being provided
5. Price and Payment: Pricing structure, payment terms, and methods of payment
6. Duration and Termination: Contract term, renewal provisions, and termination rights (including mandatory consumer cooling-off period)
7. Delivery and Performance: Terms regarding delivery of products or performance of services
8. Warranties and Guarantees: Standard warranties and statutory consumer rights under Dutch law
9. Liability and Indemnification: Limitation of liability provisions (subject to mandatory Dutch consumer protection laws)
10. Personal Data Processing: GDPR-compliant provisions on how customer data will be processed
11. Applicable Law and Jurisdiction: Confirmation of Dutch law governance and competent courts
12. Notices: How formal communications between parties should be made
1. Intellectual Property: Include when the service involves software, content, or other IP-protected materials
2. Service Level Agreement: Include for ongoing services requiring specific performance standards
3. Maintenance and Support: Include for products or services requiring ongoing maintenance
4. Insurance: Include when specific insurance requirements apply to the service
5. Force Majeure: Include for longer-term contracts or where service continuity is critical
6. Confidentiality: Include when sensitive information will be shared
7. Assignment: Include when transfer of rights needs to be specifically regulated
8. Compliance with Laws: Include when specific regulatory requirements apply to the service
1. Service Specification: Detailed technical or operational specifications of the services/products
2. Price List: Detailed pricing information, including any variable elements
3. Service Levels: Detailed performance metrics and service levels
4. Privacy Notice: Detailed GDPR-compliant privacy information
5. General Terms and Conditions: Standard terms and conditions that apply to all customers
6. Acceptable Use Policy: Rules and restrictions for service usage
7. Data Processing Agreement: Required under GDPR when processing personal data
8. Change Control Procedure: Process for implementing changes to services or terms
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Technology
Software Services
Professional Services
Financial Services
Telecommunications
Utilities
Healthcare
Education
Manufacturing
Consumer Goods
Digital Services
Consulting
Entertainment
Relevant Teams
Legal
Sales
Commercial
Customer Service
Compliance
Operations
Risk Management
Privacy
Business Development
Account Management
Customer Experience
Contract Administration
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Sales Director
Customer Service Manager
Compliance Officer
Commercial Director
Account Manager
Operations Manager
Risk Manager
Privacy Officer
General Counsel
Chief Legal Officer
Sales Operations Manager
Customer Experience Manager
Find the exact document you need
Non Binding Contract
A Dutch law-governed non-binding contract outlining parties' intentions and proposed terms for future cooperation without creating legal obligations.
find out more
Non Binding Agreement
Dutch law Non-Binding Agreement template for formalizing preliminary understandings without creating legal obligations.
find out more
Non Compete Form
A Dutch law-governed agreement that restricts an employee's post-employment competitive activities, subject to Article 7:653 of the Dutch Civil Code.
find out more
Bilateral Contract (Real Estate)
Dutch law-governed bilateral real estate contract for property transactions in the Netherlands, including mandatory notarial requirements and transfer conditions.
find out more
Assignment In (Real Estate)
Dutch law-governed agreement for real estate assignment arrangements, defining property management rights and responsibilities.
find out more
Videography Contract
Dutch law-governed agreement for professional videography services, outlining service terms, deliverables, and rights management.
find out more
Subscription Agreement
Dutch law-governed agreement establishing terms for recurring service provision, including subscription terms, payment obligations, and service levels.
find out more
Production Contract
Dutch law-governed agreement establishing terms and conditions for manufacturing services, including production requirements, quality standards, and compliance obligations.
find out more
Novation Agreement (Real Estate)
A Dutch law novation agreement for transferring rights and obligations in real estate transactions, complying with Dutch Civil Code and Land Registry requirements.
find out more
Labor Contract
A Dutch-law governed employment agreement establishing the terms and conditions of employment between employer and employee in the Netherlands.
find out more
Franchise Agreement
Dutch law-governed agreement establishing a franchise relationship, compliant with the Wet franchise, detailing operational rights, obligations, and commercial terms between franchisor and franchisee.
find out more
Common Agreement
A Dutch law-governed Common Agreement template providing a standardized framework for business relationships in the Netherlands.
find out more
Business To Business Contract
Dutch law-governed B2B contract template for establishing commercial relationships between business entities, compliant with the Burgerlijk Wetboek.
find out more
Barter Agreement
A Dutch law-governed agreement for the direct exchange of goods and/or services between parties without primary monetary consideration.
find out more
Master Contract
A Dutch law-governed framework agreement establishing general terms and conditions for future specific agreements between parties.
find out more
Notarial Contract
A formal legal document authenticated by a Dutch civil law notary, carrying special legal weight under Netherlands law and mandatory for certain transactions.
find out more
Engagement Contract
A Dutch law-governed contract establishing terms and conditions for professional services or consultancy relationships, compliant with Dutch Civil Code and relevant legislation.
find out more
Side Agreement
A supplementary contract under Dutch law that modifies or adds to a main agreement's terms while maintaining separate status.
find out more
Novation Contract
A Dutch law-governed agreement that transfers contractual rights and obligations from one party to another, creating a new contract while terminating the original.
find out more
Formal Agreement
A Dutch law-governed Formal Agreement establishing legally binding obligations between parties, structured according to Dutch Civil Code requirements.
find out more
Amended Contract
A Dutch law-governed document that formally modifies specific terms and conditions of an existing contract while maintaining other original terms.
find out more
Tooling Agreement
Dutch law agreement governing the terms for industrial tooling supply, use, and maintenance between manufacturing parties.
find out more
Representation Agreement
A Dutch law-governed agreement establishing the terms and conditions under which a representative is authorized to act on behalf of a principal.
find out more
Notary Rent Agreement
A formal rental agreement authenticated by a Dutch civil law notary, providing enhanced legal security and compliance with Dutch rental law.
find out more
Model Tenancy Agreement
A standardized residential lease agreement template compliant with Dutch housing law, establishing terms between landlord and tenant.
find out more
Common Terms Agreement
Dutch law-governed framework agreement establishing standard terms and conditions for syndicated lending arrangements and related finance documents.
find out more
Divorce Contract
A Dutch law-governed agreement that sets out the terms and conditions for divorce, including asset division, maintenance, and related arrangements.
find out more
Vending Machine Contract
Dutch law-governed contract template for vending machine installation and operation, covering operational, financial, and compliance requirements.
find out more
Employee Accommodation Agreement
A Dutch law agreement governing employer-provided accommodation to employees, addressing both housing and employment aspects of the arrangement.
find out more
Contra Agreement
A Dutch law-governed agreement establishing reciprocal obligations between business parties, outlining mutual responsibilities and commercial terms.
find out more
Key Agreement For Employees
A Dutch law-governed agreement establishing terms and conditions for employee key access and management of company facilities and secure areas.
find out more
Education Agreement With Employer
Dutch law agreement governing employer-sponsored education, including terms for study support and repayment conditions.
find out more
Bike Sale Agreement
Dutch law-governed agreement for bicycle sales, covering product specifications, warranties, and ownership transfer in compliance with Dutch consumer protection laws.
find out more
Umbrella Agreement
A Dutch law master agreement establishing framework terms for future specific agreements between parties.
find out more
Master Service Agreement
A Dutch law-governed framework agreement establishing core terms for ongoing service relationships between service providers and customers.
find out more
White Label Agreement
A Dutch law contract governing the manufacture/provision of products/services to be rebranded and sold under another party's brand name.
find out more
Volunteer Contract
A Dutch law-governed agreement establishing the relationship between an organization and a volunteer, outlining rights, responsibilities, and reimbursement terms.
find out more
Vendor Contract
Dutch law-governed vendor contract establishing terms and conditions for supplier relationships.
find out more
Vendor Agreement
Dutch law-governed agreement establishing terms and conditions between a company and its vendor for the supply of goods or services.
find out more
Variation Agreement
A Dutch law-governed document that formally modifies specific terms of an existing agreement while maintaining other original terms.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)