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1. Parties: Identification and details of the service provider and customer, including registration numbers and addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services/Products: Detailed description of products or services to be provided
5. Payment Terms: Pricing, payment methods, payment schedule, and late payment consequences
6. Duration and Termination: Contract term, renewal provisions, and termination circumstances
7. Obligations of the Service Provider: Provider's commitments, service standards, and delivery terms
8. Customer Obligations: Customer's responsibilities and commitments
9. Warranties and Representations: Guarantees regarding products/services and legal compliance
10. Limitation of Liability: Extent and limits of each party's liability
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with NDPR and handling of personal data
13. Dispute Resolution: Process for handling disputes, including jurisdiction and applicable law
14. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment
1. Intellectual Property Rights: Required when the contract involves software, content, or other IP-protected materials
2. Service Level Agreement: Include when specific performance metrics and standards need to be maintained
3. Change Control: Needed for contracts where scope or specifications might need modification during the term
4. Insurance: Include when specific insurance coverage is required from either party
5. Compliance with Anti-Corruption Laws: Important for high-value contracts or government-related customers
6. Export Control: Required when products/services may be subject to export regulations
7. Training and Support: Include when product/service requires ongoing support or training
8. Security Requirements: Necessary for contracts involving sensitive data or system access
1. Schedule 1 - Product/Service Specifications: Detailed technical specifications or service descriptions
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and remedies
4. Schedule 4 - Data Processing Agreement: Detailed terms for personal data handling and NDPR compliance
5. Schedule 5 - Support and Maintenance Terms: Details of support services, response times, and maintenance schedule
6. Appendix A - Contact Details: Key contacts for both parties for various purposes
7. Appendix B - Required Documentation: List of documents required from customer (e.g., licenses, certificates)
8. Appendix C - Change Request Form: Standard form for requesting changes to services/products
Retail
Technology
Professional Services
Manufacturing
Financial Services
Telecommunications
Healthcare
Education
Construction
Energy
Consumer Goods
Logistics
Hospitality
Agriculture
Media and Entertainment
Legal
Commercial
Sales
Business Development
Customer Service
Compliance
Operations
Risk Management
Finance
Account Management
Legal Counsel
Commercial Director
Business Development Manager
Sales Director
Customer Service Manager
Compliance Officer
Contract Administrator
Risk Manager
Operations Manager
Account Manager
General Manager
Chief Executive Officer
Chief Legal Officer
Chief Commercial Officer
Sales Manager
Procurement Manager
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