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Customer Contract for India

Customer Contract Template for India

A comprehensive legal agreement governed by Indian law that establishes the terms and conditions between a business entity and its customers for the provision of goods or services. This document ensures compliance with the Indian Contract Act, 1872, and the Consumer Protection Act, 2019, while defining the rights, obligations, and responsibilities of both parties. It includes essential elements such as service specifications, pricing, payment terms, warranties, and dispute resolution mechanisms, tailored to meet Indian regulatory requirements and business practices.

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What is a Customer Contract?

The Customer Contract serves as the primary legal framework for business-to-customer relationships in India, establishing clear terms for the provision of goods or services. This document is essential when formalizing commercial arrangements with customers, whether individuals or organizations, and must comply with Indian contract law, consumer protection regulations, and sector-specific requirements. The contract typically covers service specifications, pricing, delivery terms, warranties, and dispute resolution mechanisms, while incorporating necessary protections for both parties. It's particularly important for businesses operating in India to use this document to ensure their customer relationships are properly documented and legally enforceable, while meeting all local regulatory requirements and business practices.

What sections should be included in a Customer Contract?

1. Parties: Identifies the contracting parties with full legal names, addresses, and registration details

2. Background: Sets out the context of the agreement and brief description of the business relationship

3. Definitions: Defines key terms used throughout the agreement for clarity and consistency

4. Scope of Services/Products: Detailed description of products or services to be provided to the customer

5. Price and Payment Terms: Pricing structure, payment schedule, invoicing process, and applicable taxes

6. Term and Termination: Duration of the contract, renewal terms, and conditions for termination

7. Obligations of Service Provider: Key responsibilities and commitments of the business providing the service/product

8. Customer Obligations: Key responsibilities and commitments of the customer

9. Warranties and Representations: Standard warranties about service quality and legal compliance

10. Limitation of Liability: Limits on liability and exclusions as permitted under Indian law

11. Confidentiality: Protection of confidential information exchanged during the business relationship

12. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law

13. Force Majeure: Provisions for handling events beyond reasonable control of the parties

14. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

What sections are optional to include in a Customer Contract?

1. Intellectual Property Rights: Required when the service involves creation, licensing, or use of intellectual property

2. Data Protection and Privacy: Necessary when personal data is collected or processed as part of the service

3. Service Level Agreement: Include when specific performance metrics and standards need to be maintained

4. Compliance with Laws: Detailed section needed for heavily regulated industries or specific compliance requirements

5. Insurance: Required when specific insurance coverage needs to be maintained by either party

6. Change Management: Include when the scope of services may need modification during the contract term

7. Audit Rights: Necessary when regular audits of performance or compliance are required

8. Training and Support: Include when the service includes ongoing customer support or training elements

What schedules should be included in a Customer Contract?

1. Schedule 1 - Service Specifications: Detailed technical specifications of products or services

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement criteria, and penalties

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation if applicable

5. Schedule 5 - Support Services: Details of support services, response times, and escalation procedures

6. Appendix A - Contact Details: Key contact persons and escalation matrix for both parties

7. Appendix B - Required Documentation: List of documents required from customer for service provision

8. Appendix C - Compliance Requirements: Specific regulatory or compliance requirements applicable to the service

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

India

Publisher

Ƶ

Document Type

Agreement Contract

Cost

Free to use
Relevant legal definitions


































Clauses




































Relevant Industries

Retail

Technology Services

Professional Services

Manufacturing

E-commerce

Telecommunications

Financial Services

Healthcare

Education

Hospitality

Construction

Real Estate

Consulting

Software Development

Media and Entertainment

Relevant Teams

Legal

Sales

Business Development

Customer Service

Operations

Compliance

Commercial

Risk Management

Account Management

Contract Administration

Customer Success

Product Management

Relevant Roles

Legal Counsel

Contract Manager

Business Development Manager

Sales Director

Account Manager

Customer Service Manager

Operations Manager

Compliance Officer

Commercial Director

Chief Legal Officer

Risk Manager

Business Unit Head

Project Manager

Procurement Manager

General Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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